HOST OVERNIGHT SHIFT

Overnight Lobby Host

Arlo Hotels an independent lifestyle hotel is now actively seeking dynamic Overnight Lobby Host. Originally built as the Nautilus Hotel, our boutique hotel on Collins Ave is located in the heart of Miamis Art Deco district. Designed by famed architect Morris Lapidus in the 1950s, Nautilus, features a comfortable design that emulates a luxury beach house with public spaces, rooms and suites that have an international and residential feel.

Benefits: Medical, Vision, Dental and 401k (ref. Compensation: $25.50 per hour

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Delivers outstanding service and creates memorable experiences.

Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.

Handle guest complaints promptly and professionally.

Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager.

Establishes and develops long term customer relationships providing value and profitability.

Assists with summoning the third-party valet service to park guests vehicles.

This position is responsible for welcoming, assisting setting the tone for a guests experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as PBX relief and providing luggage assistance; assisting with valet parking and summoning cabs in the overnight capacity.

Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.

Corrects inaccuracies and discrepancies on guest accounts.

Posts charges to guest accounts.

Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.

Updates all guest profiles with correct billing information, preferences, special requests, etc.

Luggage Assistance

Assist arriving guests with luggage upon entering and exiting the building.

Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room.

Report inventory monthly on all stock/product.

Reconciliation

Balance cash daily.

Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.

Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.

Cash Handling

Accept advance deposits for guests and posts the advance to guests accounts.

Makes change and balances the personal and/or individual floating bank.

Minimum of Hospitality, Retail or Services related industries experience preferred

Efficient in Computer and Typing Skills.

Available for shifts in the overnight capacity.

Arlo Hotels