Host - Restaurant/ Bar (Part Time)

Golfzon Social Hoyt Part-Time Starter/Host

Golfzon Social Hoyt, located in Brooklyn, NY, is pleased to announce an excellent career opportunity for a part-time Starter/Host. We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you will contribute to a global leader in golf and community management.

Role Type: Seasonal (Position will last 6 months or less) Compensation: $19.50 - $20.00 per hour Summary: The Starter/Host is often the first and last point of contact for our guests and plays an important role in creating a welcoming and memorable experience. This position greets guests upon arrival, manages reservations and wait times, directs guests to their assigned golf bays or dining areas, and helps maintain the overall flow of the facility.

The ideal candidate is outgoing, organized, dependable, and comfortable interacting with guests while working closely with our golf, food and beverage, and management teams.

Key Responsibilities:

Greets arriving and departing guests warmly with a genuine smile and positive attitude.

Checks guests in and directs them to their assigned golf bay, table, bar area, or event space.

Assists guests with understanding the GOLFZON Social experience and provides basic information regarding golf bays, food and beverage service, promotions, and facility offerings.

Manages reservations, walk-ins, wait times, and guest flow throughout the facility.

Maintains accurate guest and reservation information within the reservation and POS systems.

Answers incoming telephone calls and assists with reservations, general questions, and special guest requests.

Communicates with Starters, servers, bartenders, kitchen staff, and management to ensure a smooth guest experience.

Remains knowledgeable about current bay rates, promotions, memberships, leagues, events, menu offerings, and general operating procedures.

Verifies membership status when applicable and ensures appropriate discounts or benefits are applied.

Monitors guests throughout their visit and proactively assists when additional service is needed.

Maintains visibility throughout the facility and remains easily accessible to guests, staff, and management.

Helps ensure golf bays, dining areas, host areas, and other guest-facing spaces are clean, organized, and ready for service.

Monitors restrooms and notifies the appropriate team member when cleaning or restocking is required.

Assists service staff with bussing tables, running food, taking drink orders, resetting areas, and other duties when necessary.

Helps maintain the proper flow and timing of golf bay reservations.

Communicates guest requests, concerns, or service issues promptly to management.

Follows all company safety, food handling, alcohol service, and operating procedures.

Maintains regular and reliable attendance.

Performs additional duties as assigned by management.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Minimum Qualifications:

Must be upbeat, outgoing, positive, and guest-focused.

Strong communication and interpersonal skills.

Passion for creating exceptional guest experiences.

Ability to multitask, remain organized, and thrive in a fast-paced environment.

Dependable, responsible, and trustworthy.

Ability to work evenings, weekends, and holidays as business needs require.

Knowledge/Skill:

Excellent people skills with a friendly, approachable attitude.

Ability to carry on natural conversations with guests without sounding scripted or intrusive.

Strong attention to cleanliness, organization, and safety.

Ability to communicate clearly with guests, servers, bartenders, Starters, kitchen staff, and managers.

Ability to hear and communicate effectively in a busy and sometimes loud environment.

Ability to answer telephone calls professionally and accurately communicate information.

Working knowledge of POS and reservation systems preferred; previous experience is a plus.

Basic knowledge of Microsoft Office applications preferred.

Ability to learn GOLFZON Social's golf simulator operations, bay procedures, pricing, promotions, and guest policies.

Basic knowledge or interest in golf is helpful but not required.

Patient and guest-oriented approach when handling questions or concerns.

Strong sense of urgency while maintaining a positive and professional demeanor.

Responsible, trustworthy, and committed to providing an exceptional guest experience.

Education and Experience:

• High school diploma or GED preferred, or an equivalent combination of education and relevant experience.
• 1+ years of hospitality, restaurant, entertainment, golf, or customer service experience preferred.

Certificates/Licenses:

ServSafe Food Handler certification preferred.

TIPS, ServSafe Alcohol, or equivalent responsible alcohol service certification preferred or may be required based on job responsibilities.

Must meet all New York State age requirements for handling or serving alcoholic beverages when applicable.

Physical Requirements: Frequently requires standing, walking, talking, and hearing for extended periods. Occasionally required to sit, reach, bend, stoop, kneel, crouch, or climb. Regularly lifts and carries items weighing approximately 1030 pounds.

Environment/Noise: Work environment may be moderately loud during peak business periods, events, and league play.

Benefits & Other Compensation: This position includes eligibility for the following benefits, subject to applicable plan terms:

Healthcare Benefits Medical (if determined by the ACA measurement)

Retirement Benefits 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon: Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Troon