Head of Operations & Business Management

Operations ManagerCORT Furniture Rental is seeking a full-time Operations Manager in Overland Park, Kansas. This position is responsible for overseeing warehouse, transportation, and outlet retail operations within the district. The Operations Manager leads warehouse and delivery teams, ensures compliance with safety and transportation regulations, manages inventory and fleet assets, drives operational efficiency, and supports achievement of district financial goals. This role also provides leadership and operational oversight for the Outlet Center, including supporting retail sales activities, merchandising, customer service, and outlet performance. Schedule: Monday-Friday, with start and end times ranging from 8AM-6PM. What We OfferComprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date401(k) retirement plan with company matchPaid vacation, sick days, and holidaysCompany-paid disability and life insuranceTuition reimbursementEmployee discounts and perksCareer growth and mentorship opportunitiesResponsibilitiesDaily Operational Planning: Plans and adjusts daily workload for warehouse and delivery teams to meet business demands, audits, cycle counts, and safety compliance.Schedules deliveries and labor hours, maintains availability, and routes trucks efficiently. Provides real-time support to service centers, delivery team, and customers. May conduct delivery pre-calls to customers. Ensures compliance with routing software and delivery KPIs.manages performance and fosters a culture of accountability and continuous improvement.Participates in the recruitment, onboarding, and training of warehouse and delivery personnel. Provides ongoing coaching and performance feedback to support employee development and operational excellence.Inventory and Asset Management: Oversees inventory accuracy, cycle counts, and movement of goods; ensures compliance with Days in Location goals.Outlet Center & Retail Operations: Oversees daily outlet operations and supports retail sales performance. Provides coverage for retail sales activities as needed, assists customers with product selection and purchases, and helps maintain achievement of outlet sales and margin goals.Maintains an organized, attractive, and customer-focused showroom environment through effective merchandising, pricing, signage, and inventory placement.Sales & Customer Engagement: Supports achievement of outlet sales and margin goals through effective customer service, product knowledge, inventory management, and merchandising practices.Fleet and Equipment Oversight: Ensures vehicle inspections, maintenance, and DOT compliance; manages warehouse equipment and safety gear. Coordinates with third-party vendors for transportation or equipment servicing.Manage and forecast warehouse and payroll costs to ensure alignment with district financial goals. Safety and Compliance: Customer Service and Issue Resolution: Acts as an escalation point for delivery and retail customer concerns. Works collaboratively with internal teams to resolve issues, improve the customer experience, and maintain high levels of customer satisfaction and retention.Administrative Duties: Manages paperwork, payroll, and reporting; Project Management: Leads warehouse improvement projects, including layout optimization, rack planning, and inventory reorganization.Partners with sales, customer service, asset management, retail operations, and district leadership to support business objectives and drive operational performance.college degree preferredMinimum 5 years of experience in warehouse or distribution managementStrong understanding of logistics, safety, and compliance standardsProfessional experience driving a 24-foot box truck or larger commercial vehicle preferredExperience supporting retail sales, showroom operations, or customer-facing sales environments preferred.Physically able and willing to move furniture indoors, outdoors, up or down stairs and in all weather conditions; ability to lift 100+ pounds with a partner21 years of age or olderValid and current driver's license in the state of residencyAbility to comply with Federal Motor Carriers Safety Administration regulationsAbility to maintain a valid DOT Medical Evaluator Certificate, which includes passing a physical and drug screeningAbility to successfully pass a road test based on FMCSA/CORT requirementsAcceptable MVR per CORT's Safe Driving StandardsAbout CORTCORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information.We are unable to sponsor or take over sponsorship of employment Visa at this time.When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.