Insurance Adjuster - Field Property Position

And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

A day in the life of a Field Property Adjuster, and what it takes to do the job!

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.

The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. The Investigato r - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.

• The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

3 years of previous experience as an outside adjuster is preferred.

• Proficiency in using Xactimate and other relevant software for estimating.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.
• This position is not available for California, Alaska, Hawaii or Puerto Rico residents.

Valid driver's license and willingness to travel as part of the job requirements.

You're provided with comprehensive training:

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.
• You will be required to attend approximately 2 weeks of training that will take place in Dallas, TX.

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. Sign On Bonus:

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

* Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Company Car:

Based on our Company Car Guidelines, this role may qualify for a company car. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

This includes time off, healthcare, retirement, and more. Flexibility in scheduling and a time off policy that helps support your work/life balance.

• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Negotiation, Time Management, Working Independently

Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) Allstate generally does not sponsor individuals for employment-based visas for this position.
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