Overnight MOD

RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM is anexperiential entertainment experience leading with multi-level high speed go-kart racing, immersivegaming arenas and attractions, and premium food & beverage programs. Every RPM Raceway venuewelcomes friends, family and colleagues to engage in friendly competition and create memories filledwith celebration and connection.The RPM Experience: Manager on Duty (MOD) serves as the on-site leader responsible for overseeing all aspects of dailyoperations and ensuring every guest enjoys an exceptional experience at RPM Raceway. This rolecombines hands-on leadership, strong problem-solving skills, and the ability to manage multipledepartments during assigned shifts. The ideal candidate thrives in a fast-paced, high-energy environmentand leads by example to uphold company standards, safety, and service excellence.KEY RESPONSIBILITIESGeneralOversee daily operations across all departments, including track, food & beverage, and guestservices.Lead and motivate team members to deliver outstanding guest service and maintain a positivework environment.Monitor facility safety, cleanliness, and performance to ensure a seamless guest experience.Respond to guest inquiries, concerns, and escalations with professionalism and urgency.Supervise opening and closing procedures, including cash handling, shift reports, and dailychecklists.Ensure staff compliance with company policies, operational procedures, and safety standards.Collaborate with department managers to identify and resolve operational challenges.Support event execution, group bookings, and private parties as needed.Provide on-the-spot coaching and feedback to employees to promote performance andaccountability.Communicate effectively with the leadership team regarding shift performance, staffing, andmaintenance needs.IDEALLY YOU’LL HAVE:2+ years of experience in management or supervisory role (hospitality, entertainment, or retailpreferred).Strong leadership, communication, and problem-solving skills.Ability to lead teams in a fast-paced, high-volume environment.Basic financial understanding (cash handling, deposits, shift reports).Must be detail-oriented, reliable, and adaptable to changing priorities.Availability to work flexible hours, including nights, weekends, and holidays.You'll crush it if you have experience withHands-On Leadership: Managing a team in a hospitality, entertainment, or retail environmentGuest Experience Excellence: Delivering fast, friendly, and professional service to every guestOperational Oversight: Balancing multiple priorities across departments with efficiencyCrisis Management: Staying calm and solution-focused under pressureTeam Motivation: Inspiring others through clear communication and positive energyAccountability & Follow-Through: Ensuring every shift meets company standards for safety,service, and qualityBENEFITS THAT MATTERA culture that provides you a sense of belongingCompetitive pay that values your contributionsPaid holidaysHealth/Life InsuranceDental/Vision401kPaid Time Off

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