Head of Programme Management

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. The Enablement Manager is an in-market, field-facing role focused on enabling successful delivery of SFU HOA communities and Greenfield SFU/MDU developments. This position serves as the "eyes and ears" for Solutions Engineering and internal delivery teams, conducting site surveys, producing picture packages/field documentation, and building critical relationships with HOAs, municipalities, and developers. The Enablement Manager accelerates readiness, reduces friction, and improves stakeholder alignment by ensuring field realities, access requirements, and permitting constraints are understood early and communicated clearly across teams.

This role blends relationship management, field operations, documentation discipline, and cross functional coordination - and is ideal for someone who thrives in the field and enjoys turning on-the-ground insight into scalable execution.

Field Enablement

Serve as in-market Enablement lead for SFU HOA and Greenfield SFU/MDU initiatives, supporting readiness and execution across prebuild and build phases.

Reviews Brownfield In-take Requests for initialhigh-level evaluation, response to submitter, potential site survey and engagement with Solutions Engineer.

Review Investment Areas to identify Brownfield opportunities for locations under 16 as well as any potential funnel building lists (Ex Under 300ft list).

Act as Solutions Engineering's field liaison ("eyes in the field"), validating assumptions, capturing constraints, and feeding actionable insights back to engineering and delivery teams.

Perform site surveys and field verification (access, pathways, obstructions, staging, safety considerations), ensuring consistent collection of data needed for planning and deployment.

Produce picture packages / field documentation (photo logs, annotated images, site notes) and maintain organized repositories to support engineering design, construction planning, and stakeholder communications.

Stakeholder & Relationship Management

Build and maintain relationships with HOA boards/property managers, becoming the trusted point of contact for field coordination, expectations, and issue resolution.

Establish and strengthen relationships with municipal stakeholders (ROW, permitting, planning, inspections), proactively reducing delays and improving coordination. (Local permitting often involves approvals and right-of-way authorizations from municipal entities; managing these touchpoints helps reduce friction.)

Develop relationships with developers/builders for Greenfield and MDU projects to align timelines, access, and site readiness requirements.

Help identify, qualify, and maintain key contacts across HOAs, municipalities, and developer organizations; build influence networks that support smoother execution.

Coordinate across internal teams (Solutions Engineering, Construction, PMO/Program Ops, Project Management, etc.) to ensure field findings translate into clear next steps, risk mitigation, updated plans, and assist other roles as needed.

Support early identification of permitting/documentation needs (site plans, engineering drawings, compliance documentation) and help drive completeness & quality to avoid delays.

Establish simple, repeatable field enablement processes (survey checklists, photo standards, reporting cadence) and continuously improve them based on stakeholder feedback and outcomes.

Forged Fiber's culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We're looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.

You will be working primarily remote but will be required to come into an office from time to time.

• 2+ years' experience in field operations, enablement, construction coordination, telecom/OSP, network deployment support, or similar field-facing program roles.
• Demonstrated ability to manage relationships with external stakeholders (HOAs, municipalities, developers, and property managers).
• Experience conducting site surveys / field verification and producing structured documentation for technical teams.
• Strong cross-functional communication and ability to translate field observations into clear, actionable updates for internal teams.
• Comfort working independently in the field with high ownership and accountability.

This information reflects the anticipated base salary range for this position based on current national data. Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC participates in?It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

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We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status