Head of Operations Management (m/w/d)

Position Summary
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

Overall store management, supervision, and policy implementation

Sales and inventory management

Employee staffing, training, and development

Financial management

Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions
Management

Lead others and work effectively with store crews.

Supervise, assign and direct activities of the store’s crew.

Effectively communicate information to store crew and supervisors in an open and timely manner.

Support Store Manager with actions plans for operational and service improvement.

Customer Service

Assist customers with their questions, problems and complaints.

Promote CVS customer service culture (greet, offer help, and thank).

Required Qualifications

Deductive reasoning ability, advanced analytical skills and computer skills.

Advanced communication skills, leadership, supervision, and influencing skill.

Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

Experience as a retail manager or supervisor.

Education

High school diploma or equivalent required.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range
$19.00 - $29.00

Benefits
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Equal Opportunity Employer
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.

Legal Notice
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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