Head of Operations **URGENT**

Location
Santa Cruz, Scotts Valley CA

Position
Operations Supervisor (Full-Time Exempt, Immediately Hiring)

Salary: $90K - $120K annually

Job Summary
We are hiring an Operations Supervisor who will be responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short‑term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations.

Minimum Qualifications

High school diploma or GED

Minimum of 18 years of age

Minimum of two (2) years full-time employment as a Paramedic

Demonstrated skills and experience in evaluating, instructing and coaching all aspects of the delivery of pre‑hospital care

Demonstrated comprehensive understanding of the operations protocols, policies and procedures

Effective oral, written and interpersonal communication skills

Effective interpersonal skills

Essential Duties and Responsibilities

Provide direction and oversight to EMTs, Paramedics and other operational support staff as necessary.

Maintain familiarity with and provide interpretation of operational policies and procedures.

Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.

Assess daily equipment, supply and vehicle needs and coordinate service as necessary in conjunction with the Materials Management Department.

Ensure ticket‑work is 100% reconciled daily in conjunction with the ticket‑work staff.

Ensure 100% of operational response exceptions are brought to closure with appropriate action.

Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.

Investigate events involving assigned units or staff, including completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary to CES.

Share on‑call Coordinator duties as required.

Maintain punctual and regular attendance.

Adhere to all company policies and procedures.

EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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