Customer Service Officers

Educational Incentive: An educational incentive of 2.5% for completion of an associate degree 3.5% for completion of a bachelors degree OR 5% for completion of a graduate degree.
Bilingual Incentive: 69 per hour (Level I) $1.00 per hour (Level II) or $1.32 per hour (Level III).
Flexible Workweek/Telework Schedule: We support work/life balance by offering compressed work (e.g. 9/80 or 4/10 workweek) and remote hybrid telework schedules for some positions subject to organizational needs and satisfactory performance.
Vacation Accrual: New regular full-time employees shall accrue approximately 14 days of vacation a year for the first 10400 hours or 5 years of service; vacation accruals increase atand 20 years of service topping out at 26 days a year and 400 hours of vacation hours banked.
After 14560 hours of continuous County service an employee may elect to cash-in or redeem up to 80 hours of vacation accrued in the same year after using 80 hours of vacation in the preceding 12 months.
Sick Leave: Full-time regular employees accrue 3.08 hours of sick leave per bi-weekly pay period with an advance at hire of 40.04 hours which will be balanced at the completion of 13 bi-weekly pay periods.
Health Plans: Full-time employees are given a flexible credit allowance of up to $26626.86 annually to offset the purchase of medical insurance for you and your dependents. Flexible Spending Accounts: Choice of participation in the Flexible Spending Accounts which increases spending power through reimbursement of pre-tax dollars for IRS approved dependent care and health care expenses.
Pension Plan: Participation in the Countys defined benefit pension plan which has reciprocity with CalPERS.
Holidays: 12 paid days per year which includes a scheduled floating holiday.
Additional Benefits: Tuition Reimbursement Disability Plans Employee Assistance Program Life Insurance and Wellness Program.
The PUBLIC WORKS AGENCY Water and Sanitation Department is responsible for providing high-quality water supply to meet the communitys needs in the Ventura County Waterworks District; THE POSITIONS Under immediate (Water/Wastewater Services Worker Assistant) general (Water/Wastewater Services Worker I) or limited (Water/Wastewater Services Worker II) supervision learns to operate maintain and repair (WWSW Assist) or operates maintains and repairs (WWSW I/II) water or wastewater service systems and/or learns to perform (WWSW Assist) or performs (WWSW I/II) customer service/meter reading activities throughout the Public Works Agency - Water and Sanitation Department service area/district; Water/Wastewater Services Worker Assistant (WWSW Assist) is the training-level classification in this series.
Water/Wastewater Services Worker I (WWSW I) is the entry-level classification in this series which allows trained incumbents to work more independently and to perform increasingly difficult tasks requiring greater knowledge skills and addition this level requires incumbents to maintain appropriate state certification as required for the area of assignment.
Water/Wastewater Services Worker II (WWSW II) is the full journey-level classification in this addition this level requires incumbents to maintain appropriate state certification required for the area of assignment.
Employees in this classification series may be assigned to either Water Services or Wastewater Services .
Water Services: Responsibilities may include operating and maintaining the water treatment and production facilities to ensure water quality meets state permit requirements; installing operating maintaining and repairing the water distribution system; and/or customer service/meter reading repair and installation functions.
Responsibilities may include operating maintaining and repairing equipment ensuring the functionality of the wastewater treatment and reclaimed water treatment facilities to meet permit requirements; and operating and maintaining the sewer collection system and reclaimed water distribution system.
There are currently two (2) Regular Water/Wastewater Services Worker II vacancies within Water Services.
Water/Wastewater Services Worker Assistant: $25.91 - $33.69/hourly Water/Wastewater Services Worker I: $30.13 - $39.17/hourly Water/Wastewater Services Worker II: $34.65 - $45.05/hourly Examples Of Duties
Water/Wastewater Services Worker Assistant
Becomes familiar with water or reclaimed water/wastewater operations maintenance and construction; and/or becomes familiar with customer service/meter reading functions.
Learns to perform construction methods and techniques and operate a variety of construction and maintenance equipment; learns to service equipment and keep related records.
Satisfactorily completes all of the appropriate benchmarks to advance to Water/Wastewater Services Worker I.
Learns about the mechanical operation of pumps valves motors meters and other equipment used by water or reclaimed water/wastewater systems.
Learns to cut/prepare piping and fittings link pipe replace couplings etc.
Learns about the departments various reports and records related to the operation and maintenance of water or reclaimed water/wastewater systems.
Learns about department policies and procedures system boundaries water or reclaimed water/wastewater facilities route maps and work standards.
Becomes familiar with the Supervisory Control and Data Acquisition System (SCADA) which is a computer system used to monitor and control the water/wastewater systems.
Performs unskilled and semi-skilled manual labor and facilities/grounds maintenance work.
May learn to check oil coolant engine heater belts and fuel levels of vehicles or equipment.
May learn to collect water or wastewater samples and perform routine chemical and biological analysis/testing.
Water/Wastewater Services Worker I/II
Performs semi-skilled and skilled work in the operations and maintenance of water or reclaimed water/wastewater facilities and systems including but not limited to wastewater treatment plants lift stations water treatment facilities filtration systems wells pump stations turn-outs pressure reducing stations controls grounds and reservoirs; Operates and maintains the water production system including related facilities and equipment.
Operates maintains and ensures functionality of water reclamation/ wastewater systems; maintains and cleans collection system lines; Installs operates and maintains the water distribution system including main and service lines valves air-vacs fire hydrants and related equipment; performs system flushing installs new piping valves and services and locates and repairs service line leaks.
Installs maintains and repairs generators compressors pumps chemical equipment valves motors switching equipment meters etc.; makes regular inspections of facilities to identify maintenance and repair needs including alarm malfunctions.
maintains repairs and replaces hydraulic control valves and electrical controls and equipment.
Collects and performs basic chemical tests on water or reclaimed water/wastewater samples; performs field tests for temperature pH and chlorine residual; Performs skilled work in assembling laying and aligning water reclaimed water/wastewater pipes; locates and repairs leaks in water or reclaimed water/wastewater lines.
Performs water customer service functions including responding to/handling customer service tasks and inquiries (i.e. high/low pressure possible leaks odor etc.) and turning on/off water service.
field tests customer meters for accuracy; acts as field representative in service turn-ons lock-outs customer inquiries and complaints; installs and inspects fire hydrants; notifies customers in the event of system flushing.
Performs manual labor and facilities/grounds maintenance work; performs construction work and operates trucks and a variety of construction and maintenance equipment; services equipment and keeps related records; requisitions materials supplies and equipment.
inspects and reports water conservation violations.
Ensures compliance with all federal and state regulatory requirements including but not limited to State Department of Health Services California State Water Resources Control Board etc.
Uses office automation to input and retrieve data and the Supervisory Control and Data Acquisition System (SCADA) which is a computer system used to monitor and control the water/wastewater systems.
Water/Wastewater Services Workers are represented by the Service Employees International Union (SEIU) and are eligible for overtime compensation. EDUCATION TRAINING and EXPERIENCE Water/Wastewater Services Worker Assistant No specific experience is required. Successful completion of college course work in water/wastewater utility experience public works construction experience; and/or experience operating maintaining and repairing water or wastewater systems and equipment; and/or f amiliarity with computer applications are highly desirable.
Water/Wastewater Services Worker I
Requires one (1) year of experience equivalent to that of a Water/Wastewater Services Worker Assistant AND/OR completion of established WWSW Assistant performance benchmarks; OR Completion of twelve (12) semester units of college course work in water or wastewater curriculum AND six (6) months of directly-related experience in the water or wastewater field; OR Possession of the required state certification for WWSW II AND six (6) months of directly-related experience in the water or wastewater field.
Water/Wastewater Services Worker II
Requires two (2) years of experience equivalent to that of a Water/Wastewater Services Worker (WWSW) I AND/OR completion of established WWSW I performance benchmarks; OR Completion of fifteen (15) semester units of college course work in water or wastewater curriculum and two (2) years of directly-related experience in the water or wastewater field; OR Possession of the required state certification for Senior WWSW and two (2) years of directly-related experience in the water or wastewater field.
Requires graduation from high school or equivalent;
Must possess and maintain a valid Class C California drivers license;
use proper work safety precautions/procedures as assignments may involve exposure to various weather and environmental conditions vibration confined spaces chemicals infectious materials hazardous gases mechanical and electrical hazards raw sewage and water/wastewater effluents; and travel to different work sites over a large geographic area;
WWSW I I must possess and maintain a valid Class A California drivers license with applicable endorsements. Employees who are required to possess a commercial drivers license are subject to the United States Department of Transportation Drug and Alcohol Random Testing Program; Skills must be demonstrated in the completion of the employment application and supplemental questionnaire.
Water Services
WWSW Assistants assigned to water services are required to obtain a Water Distribution Operator Grade D1 certificate issued by the California State Water Resources Control Board within twelve (12) months of appointment.
WWSW I e mployees are required to possess and maintain a Water Distribution Operator Grade D1 certificate AND a Water Treatment Operator Grade T1 certificate issued by the California State Water Resources Control Board.
WWSW II employees are required to possess and maintain a Water Distribution Operator Grade D2 certificate AND a Water Treatment Operator Grade T1 certificate issued by the California State Water Resources Control Board. WWSW Assistants assigned to wastewater services are required to apply for and obtain an Operator-In-Training certificate for Wastewater issued by the California State Water Resources Control Board within three (3) months of appointment; AND required to obtain a Wastewater Treatment Operator Grade I certificate issued by the California State Water Resources Control Board within eighteen (18) months of appointment OR a Collection System Maintenance Grade 1 certificate issued by the California Water Environment Association.
WWSW I employees assigned to wastewater treatment services are required to possess and maintain a Wastewater Treatment Operator Grade 1 certificate issued by the California State Water Resources Control Board. WWSW I employees assigned to wastewater collections services are required to possess and maintain a Collection System Maintenance Grade 1 certificate by California Water Environment Association.
WWSW II employees assigned to wastewater treatment services are required to possess and maintain a Wastewater Treatment Operator Grade 2 certificate issued by the California State Water Resources Control Board. WWSW II employees assigned to wastewater collections services are required to possess and maintain a Collections System Maintenance Grade 2 certificate issued by California Water Environment Association.
Water/Wastewater Services Worker Assistant
Ability to: learn about water or reclaimed water/wastewater systems (depending on area of assignment) and how to operate and maintain them; perform unskilled to semi-skilled maintenance and repair tasks as directed; work shifts overtime weekends holidays and respond to emergencies as required under direct lead or full supervision; learn about treatment plants pump stations pressure reducing stations wells turnouts collection systems distribution systems reservoirs ponds and system boundaries pertaining to area of assignment; learn the federal and state regulatory requirements applicable to assigned area; become familiar with and learn to utilize computer software and web-based applications; learn about the use of hand tools and computerized meter reading equipment (depending on assignment) leading to the ability to use tools and operate minor equipment in a trainee capacity; keep records and gather and interpret data and information; establish and maintain good rapport and effective working relationship with customers the public co-workers contractors and management; Water/Wastewater Services Worker I/II
Working (I) to considerable (II) knowledge of: principles and practices of water or reclaimed water/wastewater systems operations; repair maintenance and adjustments for water or reclaimed water/wastewater systems/equipment including treatment plants pump/lift stations pressure reducing stations wells reservoirs ponds collection systems distribution systems etc.; sample collection and basic laboratory testing procedures; methods tools and equipment used in plant maintenance repair and operations; federal and state regulatory requirements applicable to assigned area; computer software and web-based applications; and computerized/manual meter reading methods and equipment.
Ability to: perform operations repairs and maintenance work on water or reclaimed water/wastewater systems equipment and facilities; perform meter installation reading testing and repair; read and interpret gauges recording devices and other monitoring equipment; take samples and perform on-site laboratory tests; interpret and explain operating policies and procedure to other workers/customers; effectively represent the department in customer service relations; work safely within established safety policies and procedures; utilize basic computer applications including standard software SCADA system etc.; work shifts overtime weekends and holidays and respond to emergencies as required; establish and maintain good rapport and effective working relationships with customers; the public co-workers contractors and management; FINAL FILING DATE: Your application must be received by the County of Ventura Human Resources no later than 5:00 p.m. on Friday October 16 2026. To apply online please refer to our web site at A paper application can be obtained by calling . Applicants must provide sufficient information under the Education/Work experience portion of the application and supplemental questionnaire to thoroughly and accurately demonstrate your qualifications in order to determine eligibility. however it may not be submitted in lieu of the application.
NOTE: If presently permanently employed in another merit or civil service public agency/entity in the same or substantively similar position as is advertised and if appointed to that position by successful performance in a merit or civil service style examination then appointment by Lateral Transfer may be possible. Failure to complete and submit the questionnaire may result in removal of the application from further consideration.
APPLICATION EVALUATION qualifying: All applications will be reviewed to determine whether the stated requirements are met. WRITTEN EXAMINATION - 100% An un-proctored internet-based job-related written examination will be conducted to test applicants knowledge of construction maintenance and repair tools and equipment safety following written instructions name and number comparison and interpersonal relations . The eligible list established from this recruitment may be used to fill current and future regular (including temporary and fixed-term) intermittent and extra-help vacancies.
Note: If appointed at the lower level incumbents may be promoted to the higher level without further examination upon meeting the minimum requirements demonstrating satisfactory performance and in accordance with business needs of the department.
VALIDATING PROCTORED WRITTEN EXAM - Offers of employment may be conditional to the candidate taking and passing an on-site proctored exam similar to the un-proctored internet-based exam. VETERANS POINTS: The Water/Wastewater Services Worker Assistant is a training-level classification and Veterans Points may apply to eligible applicants. Documentation of military service must be submitted with your application prior to close of recruitment in order to receive points.
For those classifications that are subject to Department of Transportation drug and alcohol testing regulations incumbents will be tested prior to driving a commercial vehicle and may be randomly tested thereafter. The County of Ventura is an equal opportunity employer to all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.