Head of Programme Management

Simulated Patient (SP) Program Management – provides oversight and leads the SP recruitment, scheduling, contracted payment process, communications, orientation, and training processes for SPs across all HSSC campuses.

Simulated Participant Program Manager (80%)

Collaborates with the Executive Director on the development and oversight of Simulated Participant (SP) Policies and Procedures.

Leads and manages the recruiting efforts to engage and create a larger pool of SPs of various demographics across the four SMU campuses.

Leads and manages the hiring, onboarding, and scheduling of SPs for the SMU campuses.

Maintains the SP database with contact information, demographics, and images of SPs for the SMU campuses.

Creates a standardized SP training program for the onboarding of SPs with materials that align with best practices.

Manages and leads SP retention and engagement strategies to demonstrate value. Produces and manages the contracts for payment of all SPs.

Creates and assists with the facilitation of faculty training related to best practices and expectations, and best practices related to SP training to ensure consistency across programs and SMU campuses.

Creates standardized SP training materials in alignment with best practices. Collaborates with faculty to schedule SP training sessions using standardized communication templates.

Assists with the virtual training of SPs for complex (highly sensitive, high stakes, etc.) scenarios and assists with SP training as determined in collaboration with the Sim Educators. This may include reviewing SP scenario scripts for common language and unfolding cues before shared with SPs. Creates standardized communication templates to ensure consistency in SP communication for the day of the event, including logistics, meals, scenario script, and SP training details.

Manages the purchase of lunch for SPs according to our policy for the SMU campuses with P-card reconciliation according to SMU policies.

Manages grievances or other issues that arise related to SP engagement. Tracks data for SP feedback themes that relate to HSSC and reports to the Executive Director.

Tracks and documents all SP activities for budget and utilization data reporting.

Operates all technical resources, including Educational Management Solutions (EMS), to assist with the facilitation of complex simulation utilizing SPs as needed.

Facilitates educational and simulation scholarship activities.

Leads the planning for and maintenance of data for the accreditation requirements for Human Simulation.

Leads and collaborates with the HSSC Executive Director in the application submission process for the Society for Simulation Accreditation for Human Simulation.

Collaborate with the HSSC Director of Operations and Simulation Educators in creating, administering, and facilitating the SP training program for all SMU campuses.

Assists with quality improvement initiatives for HSSC and work with simulated participants. 1+ years of experience coaching or mentoring others

Intermediate experience with the latest version of Microsoft productivity tools such as Word and Excel

Demonstrated ability to effectively navigate the Internet and library databases as a resource and research tool

Demonstrated administrative, organizational & prioritizing skills

Demonstrated ability to learn and adapt to new systems and software used in daily job functions

Excellent writing skills

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

fine motor movements may be required when working with simulation equipment

Sitting in front of computer monitors and using keyboards is regularly required

Full time

Samuel Merritt University currently provides base salary ranges for all positions on job advertisements in the United States based on local requirements.