Head of Operations & Business Management

Role Specific Information
Job Description
Shifts Available
Monday-Thursday Day Shift (6am-5pm)
Monday-Thursday Night Shift (5pm-4am)
Friday-Sunday Night Shift (5pm-4:30am)
About the Role
As Supervisor, E-Fulfillment, you will support retail operations by managing the day-to-day execution of merchandise processing through the Fulfillment Network.

What You'll Do

Manage the workflow of several departments in conjunction with individual department supervisors
Develop and maintain accuracy standards to ensure unit inventory integrity
Align with business partners to resolve issues and ensure efficient service
Ensure dynamic staffing to meet company goals
Effectively manage staff to meet productivity and cost goals
Evaluate and track level of service and accuracy standards
Leads direct reports to achieve unit goals by Kohl's policies and practices
Increase associate engagement by developing and communicating a clear vision
Maintain open communication, set clear objectives and remove barriers
Develop an effective staff through coaching and performance feedback
What Skills You Have
Required
Prior experience managing teams in a distribution warehouse environment
Working knowledge of automated distribution and warehouse systems
Bachelor's or advanced degree
Strong interpersonal communication skills
Working knowledge of Warehouse Management Systems
Flexibility in hours to support multi-shift operations
Preferred

• Lean Techniques or Process/Continuous Improvement Methodologies
• Ability to build and maintain connections with a team to drive results
• Experience interpreting and managing data
• 1-2 years of experience with Operations and Operational Support Systems (WMS, WCS, LMS, etc)
• 1-2 years automated MHE and SQL experience
• MBA or equivalent experience
• Effective verbal and written communication skills
• Ability to work well under pressure and as a team for the achievement of customer satisfaction
• Ability to work under general supervision and use knowledge and experience to provide quality support to the user community

Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the "What You'll Do" Section.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
Ability to learn and comply with all company policies, procedures, standards and guidelines.
Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others.
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
Ability to plan, prioritize and monitor activities across business units.
Ability to complete or oversee the completion of assigned projects in a timely manner.
Perform work in accordance with the Physical Requirements section.
Physical Requirements
Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
Ability to stand/walk for the duration of a scheduled shift (at least 9 hours).
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.
Working Conditions
Exposure to noise and moderate but varying temperatures
Kohl's uses Biometric equipment for various business purposes, which may include timekeeping, access, secure entry/exit, temperature/wellness screenings, or other business operations