Head of Operations Management (m/w/d)

Church wants to make a lasting difference in your life, in our community, and in the world. That's how we’re able to make a difference, and it's the driving force behind everything we do. The Donor Operations Manager supports the daily operations of the Donor Development team, including cross-team coordination, executing hands-on projects like gifting, administering team tools, and providing support for any initiatives that engage givers with the vision of YouVersion and help connect them to our ministry. This role supports the team’s direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church’s mission and reach people for Christ.

YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. Church, our mission is to lead people to become fully devoted followers of Christ. Our team is committed to reaching people worldwide through innovative technology. Church is a multi-site Christian church meeting in the United States and globally at Life.Church Online.

We hope everyone in our community is on an active journey to become who God made them to be, abiding in Him, and drawing closer every day.

Support initiatives and strategic projects in the areas of operations, logistics, purchasing, and execution of team projects.

Collaborate with Donor Experience team to source, organize, and ship donor gifting experiences that thank givers and convey impact and excellence in presentation.

Build and lead a volunteer team to help with gifting and project execution.

Administer team systems and tools like Hubspot, forms, surveys, calendars, project management systems, and the triggers and integrations that acknowledge and organize gifting. Update and maximize these systems to serve the team.

Support the Director of Operations with team projects and goals by creating timelines, gathering key takeaways, following up on action items, and executing deliverables, working across YouVersion teams.

Manage the expectations of internal stakeholders while providing regular updates on project milestones and timelines.

Track key metrics for Donor Operations team to ensure goals, milestones, and deliverables are being met for goals and projects.

Collaborate with the Experience, Generosity, Marketing, and Donor Relations teams to plan and execute projects as needed for Sowers, Major Donors, Foundations, Churches, and key relationships.

Church culture within Central Operations, YouVersion, Campuses, and to all givers.

Excellent verbal, written, and interpersonal communication skills to maintain and foster partnerships.

Effective at multi-tasking and time management to meet strict deadlines while remaining flexible and open to change.

Effective at process and organizational management to coordinate, structure, and provide vision to projects.

Bachelors degree in a related field.

3 - 5 years of related work experience.

Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.

Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.

Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.

Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. Casual dress and work environment.

Our Beliefs, Culture, and Commitment to Diversity
Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. To learn more about how we strengthen our team through diversity, visit our careers page.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.

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