Head of Risk Management & Audit

Overview

Manager of Operational Risk Management (ORM) supports ORM program elements for several Enterprise Service functions, including Finance, HR, and Legal. The role assists in ensuring that the business First Line of Defense appropriately manages risks related to its activities, establishes relationships across lines of defense, and provides domain‑relevant advice, monitoring and credible expert challenge to ensure that the independent Operational Risk Program is effectively implemented.

Primary Responsibilities

Partner and collaborate for success with management, risk, and legal colleagues to ensure timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream risks and issues. Work with business units to ensure a strong risk and compliance culture and control environment awareness. Serve as an advisor to the business unit colleagues and risk management.

Provide day‑to‑day support to Operational Risk leadership with knowledge and expertise on the appropriate implementation of regulations, rules and industry standards through procedures, other guidelines, and industry best practices.

Provide regulatory expertise and solutions on complex risk and compliance issues based upon understanding of business unit’s activities and products.

Support the Risk Division/Oversight strategy, build, synthesize and communicate a comprehensive, principle‑based view of risk management; implement robust oversight programs to ensure an effective, credible challenge and opinion as a second line function.

Continuously improve upon framework implementation strategy with business management, Business Unit Risk Management, and other Risk colleagues to ensure an open, adequate and effective risk mitigation culture.

Ensure appropriate exam outcomes through exam management protocols.

Research and analyze risk trends and industry benchmarking to prepare for and monitor upstream risks and issues.

Ensure engagement with the team, as an individual contributor, to enable the supported business to remain current with Operational Risk frameworks in a well‑controlled environment in tandem with Citizens’ strategic goals as well as industry best practices.

Take a proactive approach to advance teamwork, transparency, and accountability.

Qualifications

3-6 years of relevant experience within the Banking Industry, Financial Services, compliance, Front Line Risk, Operational Risk, Internal Audit, and/or Regulatory Agency.

Operational Risk Management, Audit, or related Business Line experience.

Experience with Operational Risk management Frameworks, including Issues Management and Control Assessment.

Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk.

Familiarity with Governance Risk and Control (GRC) tools (Archer preferred).

Technical proficiency in Microsoft Excel, Word, Visio, and PowerPoint.

Strong analytical capabilities to provide data‑centric insights.

Excellent communication skills and experience producing high‑quality materials for management consumption.

Strong project management skills: ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.

Bachelor’s Degree: Accounting, Business, Risk Management, Finance, Economics or equivalent field, or equivalent work experience.

License or Certification: preferred but not required.

Hours per Week: 40.

Work Schedule: Monday-Friday.

Pay and Benefits

The salary range for this position is $91,000 – $121,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note that Citizens’ paid time off policy exceeds mandatory paid sick leave or paid time‑away policy of every local and state jurisdiction in the United States.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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