Emergency Call Dispatcher

The Grandview by Erickson Senior Living Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion

Monitor the Emergency Call System for independent living

Track the status of residents involved in emergency situations

Monitor Fire Alarm System

Dispatch ambulance, private ambulances, or 911 as needed

Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred

Effective communication skills with residents, visitors, and staff at all levels

The Grandview is a vibrant continuing care retirement community located on 33 acres in the heart of North Bethesda, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. The Grandview helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.