Client Service Rep / Reception

We are looking for a Client Success Advisor who will be responsible for delivering exceptional front desk role, maximising customer satisfaction, and building and improving customer relationships.
Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Client Success Advisor to join the Team.
Joining our team as a Client Success Advisor, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.
Reply to incoming calls from customers including products and service questions and general information.
Refer to customer scripts when working through difficult situations.
Follow and where possible improve departmental processes and company service standards.
Ensure that all databases are kept up-to-date with progressing work and client details.
Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
Keep track of customer accounts and make updates with new account information as necessary.
Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
Previous work in a customer-facing position.
High school diploma, G.Excellent customer service skills and attitude.
Proficient with office equipment.
Knowledge of Office Suite preferred.
Holidays: 25 days + bank holidays.
Pension Scheme.
Life Insurance.
At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

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