Head of Services - Support and Managed

As a Bench Patient Services Manager , you will provide leadership and operational support for Patient Services teams across acute care hospital accounts in the Detroit metro area. This role floats between locations based on business needs, including vacancies, new account openings, PTO coverage, performance stabilization, or special initiatives. You will assist in leading daily patient meal operations, ensuring meals are delivered accurately and on time while maintaining compliance with clinical, regulatory, and patient satisfaction standards. This role partners closely with clinical, culinary, and operations teams to deliver a high‑quality patient dining experience.

Establish patient foodservice goals and support the implementation of patient meal service processes based on medical direction and patient population needs

Assist with hiring, directing, coaching, training, and developing patient services team members

Ensure compliance with physician‑ordered diets, including special and modified diets, while accommodating patient food preferences within diet order limitations

Support patient satisfaction initiatives and ensure patient services staff contribute to achieving established satisfaction goals

Maintain compliance with all regulatory requirements, including federal, state, and accrediting agencies; adhere to facility confidentiality, HIPAA regulations, and patient rights policies

Participate in and/or lead patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance and Performance Improvement (QAPI) programs

Minimum of one (1) year of foodservice management experience in an acute care hospital or long‑term care/senior living setting

Associate degree with one (1) year of related foodservice experience or Bachelor’s degree in foodservice technology, foodservice management, nutrition, or a related field

Proficiency with Microsoft Office applications and experience using electronic medical records (EMR) and diet office systems

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Medical

Dental

Life Insurance/ AD

Disability Insurance

Retirement Plan

Holiday Time Off (varies by site/state)

Personal Leave

Employee Assistance Program

Flexible Spending Accounts (FSAs)

#