Evening Key Holder

Boutique Key Holder | Oakbrook

The Boutique Key Holder is the Dior Ambassador and promotes with passion the Dior Maison and Values. As a member of the Dior team, the Key Holder responsible for opening and closing a store, managing daily operations in the absence of management, including tasks like customer service, cash handling, inventory checks, ensuring store cleanliness, security checks, and supervising other staff during opening and closing procedures, essentially acting as a supervisory role when the manager is not present; requiring strong organizational and leadership skills while adhering to company policies and procedures.

BOUTIQUE OPERATIONS:

End of day closing responsibilities such as counting cash, completing sales reports and activating security systems

Train new employees, delegate task to Beauty Consultants, monitor staff performance and assist with any staff queries throughout the shift

Ensure the boutique remains clean and organized, including tidying Visual Merchandising displays and addressing any maintenance issues

Attend all offsite Seasonal Schools and Dior training programs.

Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform.

Frequently handle, lift, and move merchandise safely

Conduct in store and/or remote selling activities, acting as a personal shopper

Sell Dior products by meeting our clients' needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.Initiate contact with customers and welcome them both on counter and through traffic-stopping

Propose and demonstrate personalized product offers including makeup, fragrance and skincare. Communicate passionately, always share Dior storytelling and educate clients on the brand and products

Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Master Brand, Category and Competition Knowledge

Develop enduring relationships with existing clients in store and remotely

Engage new clients to the brand, through genuine interactions

Learn and leverage Dior content and tools (Dior Connect & iPos) to register client data, drive traffic, develop client loyalty and take actions

Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales

Grow customer relationships through clienteling, offering omnichannel services, targeted sampling, personalized services

1 year of Key Holder experience in a retail environment

• 1-2 years of retail experience required, preferably in the luxury retail environment
• Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment
• Digital savvy; Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
• Must be able to work on weekends, holidays and evenings
• Spanish or Mandarin speaking skills highly preferred

LVMH Perfumes & Cosmetics