SRE - Software Engineering

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) Software Engineer within PNC's Site Reliability Technology Engineering organization, you will be based in Pittsburgh, PA.

As a Software Engineer at PNC, you will support monitoring and reliability of PNC’s enterprise technology platforms. This entry-level role provides hands-on experience with system operations and observability tools within a production environment.

Monitor system health, performance, and availability using monitoring and observability tools (logs, metrics, dashboards)

• Respond to alerts and perform basic troubleshooting of infrastructure, applications, and servers
• Document incidents, resolutions, and operational procedures (runbooks)
• Collaborate with Engineering and SRC teams to improve system reliability

Basic knowledge of Linux and/or Windows Server administration

• Foundational troubleshooting skills (logs, system performance)
• Ability to learn quickly in production operations / support environment

Exposure to observability / monitoring tools (Elastic, Dynatrace)

• Basic Python or scripting experience (automation, scripting)
• Familiarity with cloud platforms (AWS, Azure)
• Understanding of incident management, SRE, or IT operations concepts

Linux, Windows Server, troubleshooting, incident management, observability, monitoring, Elastic, Dynatrace, Python, scripting, cloud (AWS, Azure), system administration, logs, metrics, dashboards, reliability engineering

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. Develops, tests and implements software solutions.

Designs software solutions to address business needs.

Writes code, tests and deploys software.

Prepares technical and procedural documentation required for software.

Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Incident Management, Process Improvements, Release Management, Software Solutions, Troubleshooting, User Experience (UX) Design

Application Design, Architecture, Application Development Tools, Application Maintenance, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting, Technical Writing/Documentation

Work Experience

Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; a robust wellness program with financial incentives.

up to 11 paid holidays each year; To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io . Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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