Bank Teller - Immediate Hire

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
Superior Service Quality

Ensures excellence in customer service and maintain service standards at all times.
Acts as a resource to identify customer servicing issues so that a resolution can occur and customer's relationship is retained.
Responds to customer requests, problems, and/or complaints, and if unable to immediately assist that customer, ensure the proper hand-off to the appropriate person to assist.
Develops and maintains a working knowledge of our bank products and services and recognizes a customer's potential product/service need. Upon recognizing the need, refers to the proper person to assist the customer.
Provides the link between customers and other departments of the Bank by offering direction to the customers when there is a need for assistance or information from additional sources.
Recognizes opportunities to suggest/cross-sell other Bank services to customers.
Operations
Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances.
Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the Bank, employees, and customers.
Answers phone and in-person account inquiries.
Accounts for all money in individual cash drawer and balances transactions daily.
Ensure the prevention of fraudulent activities through adherence to Bank policies and procedures.
Assist in managing branch risk.
The Bank encourages participation in a community development service within the Bank's assessment area. Community development encompasses affordable housing and community services that target low to moderate income individuals and activities that revitalize or stabilize targeted low to moderate income neighborhoods. Community development services must be related to providing a financial service or use the financial expertise of the Bank employee. Offering accounting skills to a local charitable organization that serves low to moderate income individuals;
Performing bookkeeping services for low to moderate income seniors;
Teaching a financial literacy program for low to moderate income school children;
Fundraising on behalf of a local or state agency that provides services and/or programs targeting low or moderate income individuals;
Will be required to work Saturdays and may be required to work extended hours.
Travel may be required
Excellent customer service skills
Ability to use computer systems and office equipment
Adhere to the Bank's dress code policy as found in the HFG Employee Handbook
High school diploma/GED required
Cash handling experience preferred
Computer skills required
Knowledge of Microsoft products a plus
Customer service experience is a plus
Fluency in a second language is a plus
Team Building - actively participating as a member of the team to move the team toward the completion of goals. Relationship Building - strong interpersonal skills, credibility
Customer Service Orientation - making customers and their needs the primary focus of one's actions; developing and sustaining productive customer relationships
Detail Oriented - knowing and adhering to all pertinent policies, procedures, and communication; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.