Head of Services - Support and Managed

Ensure vehicles are repaired and painted to meet Manheim's standards and customer or account requirements.

Purchase equipment, materials and supplies for the shop and oversee maintenance and protection of shop equipment.

Maintain and develop staff by recruiting and training employees and providing educational opportunities.

Review work volumes, planning and continuously monitoring staffing levels.

Enforce all company policies and procedures related to employee and customer conduct.

Partner with various market level support teams to ensure effective and efficient operational processes.

Oversee the quality control of vehicles.

Manage Mechanics completing detailed inspections, preparing reconditioning estimates and completing repairs.

Oversee sublet vendor partnerships in the Body Shop and Detail department.

Handle and dispose of all fluids in accordance with all federal, state and local regulations.

Evaluate job performances and conduct performance appraisals.

Direct staff to ensure a high level of quality and accuracy in their repair work.

Assist in counseling employees, monitoring and evaluating employee job performance, and conducting performance appraisals.

BA/BS degree and 6+ years of related experience (reconditioning and/or lot operations; automotive service and/or repair); At least 1 year experience in a management or lead role.

Good management and organizational skills.

ASE certification automotive body repair or reconditioning is preferred.

Industry certifications such as electrical and A/C.

OEM mechanical certification preferred.

Quality Control

Detailed Inspections

Equipment Maintenance

Staff Performance Evaluation

Vendor Partnership Management

ASE Certification in Automotive Body Repair

OEM Mechanical Certification

Electrical Certification