Front Desk Receptionist/Night Host

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences
Responds to guest complaints promptly and professionally.
Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager
Establishes and develops long term customer relationships providing value and profitability
Assists with summoning the third-party valet service to park guests’ vehicles.
Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.
Corrects inaccuracies and discrepancies on guest accounts.
Posts charges to guest accounts.
Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.
Updates all guest profiles with correct billing information, preferences, special requests, etc.

Luggage Assistance
Assist arriving guests with luggage upon entering and exiting the building.
Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room.
Coordinate with Front Desk in regards to room moves.

Assists and coordinates with Front Desk for any special requests.
Guest Services Responsibilities
Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)
Investigates guest charges to respond to guest complaints.
Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.
Any other requests of duties from management.

Reconciliation
Balance cash daily.
Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.
Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.

Cash Handling
Accept advance deposits for guests and posts the advance to guests' accounts.
Makes change and balances the personal and/or individual floating bank.

Minimum of Hospitality, Retail or Services related industries experience preferred
Efficient in Computer and Typing Skills.
Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property.

The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool withan outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite.

To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists.

Paid Holidays
Medical, Dental, Vision insurance
Tuition Reimbursement
Training & Development
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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