Housekeeping / Front Desk Receptionist

Job Summary:
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation Rate: $17.00 - $20.00 Hourly

Key Responsibilities:

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Check guests in and out by confirming reservations, assigning rooms, and issuing keys.

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Handle guest requests and complaints promptly and professionally.

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Manage cash drawer and process payments (room charges, cash, debit, or credit).

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Keep the front desk area and lobby clean and organized.

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Coordinate with housekeeping to ensure room readiness for guests.

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Provide guests with directions and information about the property and local attractions.

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Answer guest calls, messages, and process requests or concerns.

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Run daily reports and ensure the accuracy of information.

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Assist guests with special requests and ensure their satisfaction.

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Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements:

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High school diploma or equivalent.

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Strong communication and customer service skills.

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Ability to work independently and handle stressful situations.

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Proficiency in Windows operating systems and office software.

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Ability to work well with others and develop positive working relationships.

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Ability to lift to 50 pounds occasionally and 10 pounds frequently.