Client/Customer Support Rep

Client Advisors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Store Manager in achieving sales goals and operational objectives. Client Advisors are responsible for being ambassadors of the brand and furthering the Humanistic philosophy of Solomeo.

Provide industry leading customer service building guest loyalty through in-store experience.

Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.

Maintains awareness of all current marketing and promotional activity.

Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.

Under the guidance and direction of Store Manager and/or other Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business.

Support and partner with the store manager in maintaining consistent inventory levels to prevent shrink and loss.

Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.

Demonstrates reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines.

Proactively seeks feedback for performance and opportunities for growth.

Strong affinity for Brunello Cucinelli brand and philosophy.

High School Diploma required.

Exceptional customer service and networking skills, with the ability to network and develop clients.

Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.

Availability to work a varied schedule each week including weekends and holidays.

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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