Help Desk Support/Technical Support - Remote

Help Desk TechnicianFt. Shafter, Hawaii SteelGate LLC is hiring a full-time Help Desk Technician to join our team. In this role you will be supporting the US Army Reserves. The US Army Reserves manages all C4IM missions and C4IM Service and Support for the Pacific. The US Army Reserves provides direct C4IM support to the Headquarters and staff elements, Direct Reporting Units (DRU) on network functions pertaining to Operations and Plans, Network Operations, and Unified Communications. Strategic, tactical, and base sustaining C4IM support during peacetime and contingent operations are executed in support of all USAR units in the Pacific. The US Army Reserve provides mission command sustainment through the Pacific LandWarNet (PLWN) for assigned and attached USAR units and personnel as a Direct Reporting Unit (DRU) and senior USAR Headquarters to the Commander and US Army Pacific (USARPAC). Any loss of access to the PLWN or its critical applications and services will severely degrade operations and missions in support of the US Army Reserve Mission throughout the Pacific Theater of Operations (PTO).Tasks include:Manage and provide day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.Provides troubleshooting and resolving technical issues.Conducts application and data migration necessary because of hardware or software IMAC or re-installation.Troubleshoots and repairs software and network connectivity issues.Build, configure, and test IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.Plan, engineer, coordinate, install, and/or manage equipment installations.Recommend upgrades too and replacements in accordance with policies and procedures.Integrate, test, and verify remote access hardware and software.Support approved peripheral devices.Interface directly with customers to provide training and to resolve issues related to services.Coordinate with the Network Engineers, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requested organization.Conduct pre-installation and site surveys as necessary.Makes use of Altiris help Desk/Remedy for receiving, documenting, and closing tickets.Update management tools as required.Required Skills:Excellent verbal and written communication skills.Experience in troubleshooting in mixed environments (SIPR, NIPR, CENTRIX, STAMIS, etc.)Proficiency in troubleshooting and resolving technical problems related to servers, mobile devices, A/V equipment, Active DirectoryAbility to work independently or as part of a team.Knowledge of industry standards and best practices for IT support.Extensive working knowledge of OS delivery methods (Altiris DS, SCCM, etc.)Extensive working knowledge of USARC specific applications servers (RCAS, RLAS, DMO), and troubleshooting command specific applications (ITRS, iPerms, DTS)Required Qualifications:5-7 years of experience providing IT support services troubleshooting both hardware and software issues in mixed environments that include workstations & laptops (SIPR, NIPR, CENTRIX, STAMIS, etc.)Minimum DoD 8570 IAT Level II Compliance: Security + with CEMust possess and maintain Secret clearance.Job Types: Full-Time Salary: $50k-$55k Schedule: Monday-FridayBenefits:401(k) matchingFull MedicalPaid time offProfessional development assistanceDisclaimer: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary based on organizational needs. This job description does not constitute a contract of employment, and the company reserves the right to revise the job description at any time. Employees of SteelGate may be eligible for a comprehensive benefits package, which may include health, dental, and vision insurance; retirement plans; paid time off; and other benefits, subject to eligibility requirements and plan terms. SteelGate LLC is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive culture that empowers our people to be who they are, contribute their unique perspectives and make a difference individually and collectively. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by law. SteelGate LLC is a CVE certified SDVOSB with offices in Sterling, VA, Augusta, GA & Oahu, HI. SteelGate LLC helps solve some of the most complex challenges faced by the Department of Defense globally; we support clients at 26 different client sites in 10 different countries.