Customer Service Officers

Are you interested in joining a dynamic business supporting our largest clients?

Are you a continuous learner who embraces award-winning training to help you achieve success and growth?

If so, we are seeking a service consultant to support our clients and work on a collaborative, dynamic team. In this role, you will serve as ADP's front-line for solving complex challenges, while working with clients that have 1,000+ employees and utilize multiple ADP services. You will connect with your clients using a consultative approach and your expertise, adding value while building trust and providing timely resolutions to their requests. Your support of your clients may include various levels of training, navigation, troubleshooting and recommendations of alternative solutions. In addition, you will provide prompt responses to service inquiries, support for application users, and technical guidance. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to support your clients. Your time will be spent on technical activities, contributing to projects, and utilizing analysis to solve problems. You will leverage your partnerships by interacting and collaborating with key stakeholders. As a result, you provide a high-quality experience, and your client satisfaction scores make you proud. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Client Services at ADP, watch here:

You will use your solid interpersonal skills and product knowledge to communicate with clients and representatives. You will leverage your ADP product and services knowledge to help build client understanding around our products' value. Travel (approximately 5-10%). As needed, you may travel to client sites or other ADP events and offices.

3-5 years of prior client service experience, preferably in a technology-based environment.

We recognize and appreciate the unique talents and experiences Veterans bring to the table. BONUS POINTS FOR THESE: Experience in HR, Payroll, Benefits and/or Time is a plus.

NAS Service experience preferred

This role will be hired at the Lyric HCM Client Service Consultant II (grade 5), Lyric HCM Client Service Consultant III (grade 6), or Lyric HCM Client Service Consultant IV (grade 7) level based on associate's applicable experience level.

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

Grow your career in an agile, dynamic environment with plenty of opportunities to progress.

Continuously learn through ongoing training, development, and mentorship opportunities.

We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

Some positions may include additional compensation in the form of bonus, equity or commissions. Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $22.79 - $46.30 per hour* *Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.