Client/Customer Support Rep

Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. Our Store Experience Leads (Client Advisor) is a role, and they are the critical contributors to driving sustainability in the fashion industry. In this role, you will be responsible for building rapport, capturing leads, and converting them through a charismatic presentation of our product and superb follow-through.

You will be challenged to support your sales peers, build customer relationships, educate others about resale and match the benefits of selling their once loved luxury items to the needs of your customers. You should have a passion for fashion, sustainability, and the ability to create exceptional customer experiences. We will reward team players who help others succeed and empower the team around them.

Maintain the highest degree of customer service to effectively communicate and provide an elevated customer experience.
Strive to meet/exceed personal, category and store sales goals and KPIs.
Effectively build client relationships to support new client acquisition, and retention.
Act as a brand ambassador representing all that Rebag stands for, offering the highest level of customer service, aiming to delight and surprise.
Communicating product and customer feedback to the management team.
Support all company initiatives as they relate to product launches, client service and selling.
Participate in regular training/meeting sessions as needed on product knowledge and new arrivals.
Build upon your strong knowledge of trends and designers/brands.
Ensure store visual merchandising standards are met and maintained.
Responsible for stock operations, processing and properly handling online purchase orders.
Adhere to company policies and procedures at all times.
Maintain all practices, policies and systems as specified by the Rebag Bar philosophy
Be flexible with working hours and efficiently deal with any additional ad hoc requests.

Ability to work weekends and evenings
Legal right to work in the United States

As set forth in Rebag’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities.

The law says we must measure our progress towards this goal.

According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

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