Head of Operations **URGENT**
Terminix International
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.
Key Performance Indicators
Customer Satisfaction & Retention
Team Safety Performance
Sales Growth
Service Cost Control (fleet maintenance, materials & supplies, hourly time management)
Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
Review and evaluate ongoing technician performance (via ride-a-longs and audits)
Respond diligently and compassionately to customer concerns
Ensure overall service quality to maximize customer retention
Fill in periodically on customer appointments to help close any temporary staffing gaps
Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
Monitor and maintain inventory levels of pest / termite control and home services products
Ability to build rapport easily and establish trust with customers and employees
High school diploma (or GED)
Maintain licenses/certificates as required by federal, state, and/or local regulations
Physical Demands/Environmental Conditions
Going up and down stairs, ladders, scaffolding, ramps, and poles
Ensuring vehicle and other equipment is maintained and kept clean
Wearing personal protective equipment, including OSHA-compliant respirators
Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
Travel Requirement
Travel up to 100% of time within assigned territory(s)
We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Professional and Personal Growth
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Company-paid holidays & floating holidays
We are looking for individuals who want to make a difference where our customers live and work. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
An employer who violates this law shall be subject to criminal penalties and civil liability.
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