Head of Operations **URGENT**

Operations Manager
Mamba Logistics
Location: On-Site / Hybrid
Job Type: Full-Time
Mamba Logistics is seeking a proactive, organized, and results-oriented Operations Manager to oversee day-to-day logistics operations and help ensure shipments, drivers, carriers, customers, and internal teams are coordinated efficiently.
The Operations Manager will monitor operational workflows, support dispatch and logistics personnel, address service issues, track performance, and help improve processes across the organization. Daily Operations Management
Oversee daily transportation and logistics operations.
Coordinate with dispatchers, logistics coordinators, drivers, carriers, customers, and vendors.
Supervise and support logistics, dispatch, and administrative personnel.
Provide coaching, training, and performance feedback.
Assist with onboarding and training new operations personnel.
Shipment Management
Ensure customers receive appropriate operational updates.
Customer Service & Account Support
Support the resolution of customer service issues.
Communicate with key customers regarding significant operational matters.
Coordinate internally to address recurring customer concerns.
Monitor service quality and customer-impacting issues.
Partner with customer-success or account-management personnel to improve service delivery.
Carrier & Vendor Management
Monitor carrier performance and service reliability.
Assist with evaluating operational service providers when requested.
Performance Management
Prepare daily, weekly, and monthly operations reports.
Recommend process improvements based on operational data.
Monitor team productivity and workflow performance.
Process Improvement
Improve communication between dispatch, customer service, accounting, and logistics teams.
Help standardize scheduling, documentation, and exception-management processes.
Documentation & Compliance Support
Support internal compliance processes.
Coordinate documentation required for audits or management reviews.
Escalate regulatory or compliance concerns to qualified personnel.
Financial & Administrative Coordination
Review operational information supporting billing when requested.
Assist management with operational budgeting and planning.
Support administrative projects related to logistics operations.
Safety & Risk Awareness
Escalate accidents, incidents, hazardous situations, or other safety concerns immediately.
Support operational procedures designed to reduce service and safety risks.
Do not independently make technical or regulatory determinations outside the manager's authority.
High school diploma or equivalent.

• 3–5 years of experience in logistics, transportation, dispatch, supply chain, fleet operations, or a related field.
• At least 1–2 years of supervisory or management experience preferred.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, Excel, Google Workspace, and operational software.
• Associate's or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Experience with freight brokerage, trucking, third‑party logistics, distribution, or transportation operations.
Familiarity with transportation-management systems (TMS).
Experience with dispatch and fleet-management software.
Experience monitoring operational KPIs.
Experience managing drivers, dispatchers, coordinators, or carrier relationships.
Previous experience in a small or midsize logistics company.
Operations management
Logistics management
Shipment management
Carrier management
Customer service
KPI monitoring
Process improvement
Performance management
Paid time off and company holidays
Medical, dental, and vision benefits where eligible
Retirement savings options
Paid management and operations training
Supportive logistics and operations environment