Remote Call Center Customer Advocate

PEC OPH/Patient Engagement Center Advocate

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

Job Title: Patient Engagement Center Advocate

Position is Fully Remote, Paid Remote Training

* Must Live in 1 of these 18 States - No exceptions!

The Patient Engagement Center Advocate role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met.

Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.

Clearly and concisely document patient requests and pertinent information via EMR so that we can successfully respond to patient needs.

Coordinates work efforts with other team members to achieve an efficient workflow within the office.

Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.

Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

1+ years related experience in a call center, customer service, medical office or as a receptionist.

Previous medical office experience preferred; Ability to multi-task and work multiple computer programs at once

Customer-focused with excellent written, listening and verbal communication skills

Exhibits a positive attitude and is flexible in accepting work assignments and priorities

Interpersonal skills to support customer service, functional, and teammate support need

Able to communicate effectively in English, both verbally and in writing

Intermediate to advanced computer operation

Proficiency with Microsoft Excel, Word, and Outlook

E360/NextGen or applicable EMR system, credentialing eligibility program, phone system.

~ For remote team members, maintain the ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives. The work area should have minimum noise and distraction and be suitable for guarding confidential Company information

If you need assistance with this application, please contact View phone number on click.appcast.io

Please do not contact the office directly only resumes submitted through this website will be considered.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.