Night and Weekend Service Dispatcher

Extended Coverage Dispatcher
Category Transportation

THIS POSITION IS 4 ON / 4 OFF NIGHT SHIFT

The Extended Coverage Dispatch staff manages all fleets and issues that occur during the night and/or weekend shift. They must be able to make good judgments without the benefit of others immediate counsel and must be exceptional documenters. The following Performance Expectations articulate specifically what is required of the Extended Coverage/Night Dispatch staff in the performance of their duties as business leaders:
Effective communication to drivers and customers, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
Responsible for assigned dispatch including, but not limited to effective management for optimum performance in the following categories:
Track expedited freight, including Amazon, FED EX and TJ Max. Assist with local dispatching needs which include taking phone calls from drivers assisting with load information.
Book freight, build loads in TMW system.
Update customers on all loads with effective communication through email or over the phone.
Start working on the next days freight to be covered.

Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or GED plus 1-2 years related experience and/or training; Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.
Computer Skills
To perform this job successfully, an individual should have knowledge of TMW Database software, Microsoft Excel and Outlook knowledge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.