Hotel Head Of Housekeeping

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us with the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

The Monarch San Antonio - A Legacy of Service and Sophistication
The Monarch San Antonio, part of the Curio Collection by Hilton, is a 200‑room, 17‑story boutique hotel located in the Hemisfair District of downtown San Antonio. The hotel will feature a full‑service spa, a terrace pool, and five food and beverage concepts, including a rooftop restaurant and bar.

At The Monarch San Antonio, our purpose is expressed through service - gracious, genuine, and unforgettable. Every detail, every interaction, and every experience is designed to reflect the spirit of San Antonio and the dignity of service.

As we prepare to open our doors, we are building a team dedicated to excellence, passionate about hospitality, and driven by purpose. The Director of Housekeeping provides strategic leadership and operational oversight for the housekeeping department, ensuring the highest standards of cleanliness, presentation, and guest comfort throughout the property. This role upholds the luxury brand's service culture by delivering flawless attention to detail, exceptional quality standards, and a consistent Forbes‑level guest experience.

Leadership & Operations

Oversee daily operations of Housekeeping, Laundry, Uniform, and Public Area teams, ensuring all spaces reflect Five‑Star luxury standards.

Establish, implement, and monitor cleaning procedures aligned with brand, Forbes, and AAA guidelines.

Conduct regular inspections of guest rooms, suites, public areas, back‑of‑house, and specialty spaces with meticulous attention to detail.

Ensure timely room availability in coordination with Front Office, Engineering, and Food & Beverage to support revenue and guest satisfaction goals.

Team Management & Training

Lead, mentor, and develop a high‑performing team of managers, supervisors, room attendants, and support staff.

Deliver Forbes and AAA standards training, service rituals, and continuous development programs.

Promote a culture of excellence, accountability, and guest‑focused service.

Oversee recruitment, scheduling, performance management, and corrective action processes.

Ensure all guest rooms and public spaces exceed expectations for cleanliness, comfort, and aesthetic presentation.

Maintain luxury touches, in‑room amenities, turndown standards, and personalized guest preferences.

Financial & Administrative

Develop and manage the departmental budget including labor, supplies, uniforms, and operating equipment.

Analyze productivity, forecasting, and cost controls to drive efficiency without compromising luxury standards.

Oversee inventory management and procurement of linens, amenities, and supplies in partnership with Purchasing.

Quality Assurance & Safety

Ensure compliance with all health, hygiene, sanitation, and safety regulations.

Lead departmental audits, quality inspections, and corrective action initiatives.

High School Diploma or equivalent required.

Minimum of 5‑7 years of progressive housekeeping leadership experience required in a luxury or Five‑Star hotel environment.

Strong knowledge of Forbes Travel Guide standards and ultra‑luxury service expectations.

Proven ability to lead large, diverse teams with a focus on empowerment, engagement, and high performance.

Exceptional attention to detail and commitment to cleanliness, aesthetics, and guest comfort.

Strong financial acumen, organizational skills, and operational expertise.

Flexibility to work varying schedules including evenings, weekends, and holidays as operationally required.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

Medical, Dental, Vision and Life Insurance

401K, Paid Leave and Bonus Program

Company‑paid short‑term and long‑term disability insurance

Employee assistance program

Tuition Reimbursement

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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