Senior Consumer Loan Servicing Processor

About Us Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream. How This Role Impacts Live Oak and its People In accordance with established lending policies and procedures, examines, evaluates, and recommends approval of commercial customer applications for extensions of credit, predominately through SBA loan programs. Interviews applicants and requests specified information for loan application. Structures credits in a manner consistent with SBA program guidelines. Develops customer relationships through friendly, courteous and responsive service. Promotes Bank's services to current and potential customers through industry-specific trade shows. What You’ll Do at Live Oak Develops sales, marketing, and business development strategies for vertical Primary business development originator for vertical Analyzes applicants' financial status, credit, and property evaluation to determine if loan requests meet the Bank's, SBA's and/or USDA’s lending criteria Structures loan opportunities to comply with Bank, SBA, and USDA standards Evaluates sources of repayment on potential loan requests Corresponds with or interviews applicants or creditors to resolve questions regarding application information Recommends loans to loan committee for approval Rejects loans that do not meet lending criteria Develops and maintains strong relationships with referral sources Develops industry expertise in serving specified market niches Maintains relationships with existing loan account customers and administers existing loan accounts as needed Keeps abreast of economic conditions, changes and trends in customers' businesses, the banking industry and the specific market niches targeted by the Bank Functions as a team and realizes all members of the team are vital to its success Stays current with products and services the Bank is offering Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC Performs other duties as required Required Experience Bachelor's degree or equivalent experience 5 - 7 years of financial or industry related experience Excellent customer service and interpersonal skills In-depth knowledge of Bank lending policies, procedures and criteria Preferred Experience Formal SBA and/or USDA and conventional credit training Strong work ethic Strong organizational Skills Public Speaking recommended Sound judgment Detail oriented PC proficiency Our Values Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work. Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality. Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at View email address on click.appcast.io. EEO is the Law The base pay range for this position is $128,500.00 - $436,900.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise. More than just a job, a career at Live Oak is an opportunity to mold the future of the banking industry. Live Oak Bank would not be the top SBA 7(a) and USDA lender in the country without our people. Together, we’re on a mission to be America’s small business bank. We believe our employees are the heart of our company and drive our commitment to our customers. As part of the Live Oak team, you’ll have the chance to shape the next chapter of banking while supporting the backbone of our nation - small businesses.