Head of Operations & Business Management

Job Posting Title: Operations Manager - 118109

Time Type: Full Time

The Operations Manager is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities on a daily basis, including labor scheduling, space utilization , equipment and manpower . People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems . Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of product in a manner consistent with company service and cost objectives .

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.

Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.

Effectively keeps senior management and client representatives informed of critical issues that affect the operations.

Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in sites operating agreement with the client.

Provides ideas and suggestions for more efficient operations.

Meets all client specified KPI’s, and complies with Quality system requirements.

Manages the operations to achieve prescribed objectives. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.

Has overall training and evaluation responsibilities of warehouse staff.

Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.

Trains new staff in assigned duties, or delegate training responsibility to experienced team member. Assesses progress of trainees, and add additional duties as appropriate.

Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.

Assists in the physical operations as needed.

Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.

Provides ongoing growth and development opportunities for team members.

Provides input and conduct annual performance reviews for team members.

Management Information Systems - ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility. Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology. CUSTOMER SERVICE
Manages high level customer service standards for all functions. Assures that client accounts receive the required level of operational and administrative support. Attends meetings with key customers to discuss any customer issues. Coordinates management of supplier/customer visits to the site. Promotes a positive relationship with clients by providing excellent customer service.

Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participate in the development of quoting rates.

Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.

EQUIPMENT & FACILITIES

Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and, equipment including material handling equipment (MHE). Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse daily for compliance with safety, security, and quality principles and rules. Willing to work evenings and weekends as needed.

Assists the operations/general manager as needed.

Responsible for all equipment, supplies, documents, and materials related to job.

Responsible for following all DSV policies and procedures.

Complies with all federal, state, and local regulations.

Must have a High school diploma or general education degree (GED).

Certificates, Licenses, Registrations or Professional Designations

Satisfactory completion of a forklift training program.

Computer Skills

Proficient in Microsoft Office (Excel, Word, and Power Point).

Language Skills

Business communication.

Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

Good leadership, supervision, and planning skills.

Able to work flexible schedules, including nights and weekends, as required by the operation.

Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back‑up when the need may arise.

2-4 years forklift experience.

The employee uses computer and telephone equipment. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

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