Head of Programme Management

IWC Program Manager (Kankakee)

Program Director

Full Time, Salary, Exempt

Rincon Family Services is a community-based organization founded in 1972 that offers a broad spectrum of high-quality, culturally competent services including counseling, crisis intervention, substance use prevention, violence prevention, education, case management, and family services. Our mission is to improve quality of life through advocacy, education, and empowerment of individuals and families.

The Program Manager oversees daily operations of the Immigrant Welcome Center (IWC) in Kankakee County, providing leadership, guidance, and support to on‑site Case Managers and Outreach Workers. The position is grant‑funded and continued employment is contingent upon grant renewal.

Support the IWC team by conducting client intake, engaging in outreach with community stakeholders, and collaborating with the IWC Associate Director to collect, review, and analyze data for program quality.

Make data‑driven decisions at the site level, prepare reports for the Associate Director, and contribute to IDHS compliance reporting.

Dedication – Embody effective, transparent leadership and quality client care.

Education – Provide preventative programming and clinical services based on industry standards.

Accountability – Consistent service delivery, measurable success, and prudent financial management.

Advocacy – Empowerment, stigma reduction, and relationship building with partners.

Compassion – Embrace culturally diverse communities and practice sensitivity to individual needs.

Oversee daily operations of the IWC in Kankakee, managing workflow, outcomes, and performance of Case Managers and Outreach Workers.

Maintain communication and collaboration with Community Alliance partners; and use data to inform evidence‑based practices in partnership with the Program Director.

Collect, analyze, and report program data for internal tracking and grant requirements; Ensure accurate client data in Charity Tracker and promote linguistic and cultural competence across all services.

Conduct outreach and build relationships with referral sources and community partners to provide holistic services.

Support leadership with data and information for presentations and strategic initiatives.

Participate in regular supervision with the Program Director and seek additional guidance as necessary.

Health insurance

Dental & Vision insurance

Life insurance

Short‑ and Long‑Term Disability Insurance

403(b) Retirement Plan

Employee Assistance Program

The Program Manager must perform essential functions that include transporting charts, preparing spaces for group activities, and carrying bags or boxes of material for events. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill these responsibilities.

The work environment involves typical conditions of the position, occasional travel to other agency locations, frequent local and in‑state travel, and occasional out‑of‑state travel for training and professional development.

Monday to Friday

8‑hour shift

Weekends or after hours may be required

Language

Fluency in Spanish; bilingual candidates strongly preferred

Strong listening, communication, supervision, mentoring, and counseling skills.

Knowledge of treatment programs, contracts, and outcome‑based planning.

Understanding of mental health issues, infectious diseases (including COVID‑19), and available medical and supportive services.

Fluency in Spanish; bilingual candidates strongly preferred.

Knowledge of community resources and social service agencies.

Bachelor’s degree in human services or a related field strongly preferred.

Professional certification highly recommended (CADC, LSW, LCSW, LPC, or LCPC).

3–5 years of experience in prevention or community education.

1–2 years of experience in coalition building.