Client / Customer Care Rep

Bonus based on performance

Flexible schedule

Training & development

On Call Bonus pay

Training opportunities for industry certifications and career growth

Bonus program

Service vehicle

Paid vacation, sick leaves and holidays

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Has a courteous and pleasant demeanor whether on a phone call or not.

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Makes outbound calls to new and club membership clients to ensure that they are satisfied with any repairs

High school diploma or equivalent required

Above-average verbal and telephone communication skills are essential

Must have good computer software skills

Prior customer service experience preferred

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