3rd Shift Concierge/Housekeeping

Omni Fort Lauderdale Hotel The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
To create memorable guest experiences by serving as a knowledgeable and trusted resource for hotel guests. This role requires strong communication, local expertise, and a commitment to delivering service with professionalism, courtesy, and warmth in alignment with the hotel’s standards of excellence.
Ensure timely delivery of parcels, mail, and special deliveries to guest rooms.
Partner with Housekeeping to maintain a clean, tidy, and welcoming lobby and public spaces.
Maintain thorough knowledge of all hotel services, amenities, and hours of operation to assist guests effectively.
Handle special requests such as flowers, telegrams, rental cars, luggage forwarding, and private car arrangements.
Deliver personalized, memorable service by applying the Power of One philosophy.
Maintain effective communication and strong working relationships with all hotel outlets and amenities, including Food & Beverage, Spa, Recreation, and others, to collaboratively handle guest needs and ensure seamless service
Follow up on guest requests and arrangements to ensure satisfaction and service excellence.
Promote and recommend on-site hotel outlets and amenities as the first choice for guests.
Follow all established procedures to ensure guest safety, security, and protection of personal information.
Uphold proper phone etiquette, ensuring a professional, warm, and courteous tone at all times.
Perform other duties and special projects as assigned by Front Office Management.
Minimum of 1 year of direct customer service experience required.
Experience in a community organization, tourism office, or similar role representing the city and its attractions may be considered in place of hotel experience.
Previous hotel front office or guest services experience is strongly preferred.
Customer service oriented with a strong desire to create personalized and memorable guest experiences.
Excellent verbal and written communication skills in English, with the ability to interact effectively with guests, management, and colleagues in person and over the phone.
Ability to accurately and efficiently input information into computer systems.
Proficiency in basic computer applications; Must have flexibility to work a variety of shifts, including nights, weekends, and holidays.

ENVIRONMENT & POSITION ANALYSIS:

without assistance.
Stand, walk or sit for an extended period or for an entire work shift.
Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

~ Desktop computer (Opera, Alice, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, two-way radio dispatch, bell cart

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.