Head of Programme Management

Program Manager
Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.
The Program Manager is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:

1. delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs
2. develops and retains business by providing outstanding customer service
3. performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists.

PRIMARY FUNCTIONS & RESPONSIBILITIES

Effectively meeting the temporary help and/or training needs of a major SURGE Client
Delivers high quality service to the customer and temporary employees
Develops and retains business by providing outstanding customer service
Performs a variety of administrative tasks
Monitor attendance of employees
Process and assist with Workers Compensation claims
Reconcile invoices from all vendors
Other duties as assigned

QUALIFICATIONS AND SKILLS

High School diploma required
Proven leadership/success in a previous managerial role
Exceptional customer service skills and the ability to build/enhance successful business partnerships
Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
Must have great communication and customer service skills
Must have administrative skills
Experience in performing background checks, I 9, and E Verify
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.