Head of Operations & Business Management

Pinnacle Propane provides propane fuel and related equipment to residential, commercial, and wholesale customers, including the sale and lease of propane storage tanks.

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

Including medical, vision, dental insurances, amongst others.

Life Insurance: Financial protection for you and your family.

Community Volunteering Day: A paid day off to give back to the community and make a difference.

Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.

Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary The Operations Supervisor’s responsibilities include but not limited to - planning, assigning, and directing work; addressing complaints and resolving problems; coordinating product flow from the storage facilities to the customers; They are locally representing Pinnacle Propane, surveilling those operations are done in accordance with its safety and compliance policies.

The Operations Supervisor will oversee a combination of drivers, service technicians and yard hands within a well-defined territory. Next to this, they will carry the responsibility for a well and safe operation of the bulk storage facilities, as well as the cylinder dispensers and/or depots. Lastly, they will be site chief for the manned sites (where customer care agents are present). This includes the wellbeing of the agents but excludes the supervision of the job execution of those customer care agents, which is the responsibility of the customer care supervisor.

Is the ambassador of the Pinnacle brand These include (but are not limited to):

Ensures doing good business in line with the company’s code of conduct and its ethics and compliance policies.

Understands and works within the Pinnacle Strategy and the company Operations Strategy.

Actively entertaining a cross-functional partnership with the Safety Team.

Assuring that drivers, service technicians and yard hands are compliant with all company and regulatory training.

Assures that all company and regulatory standards are met for all locations.

Conduct and document regular safety meetings with all staff as required.

Help determine the necessary resources needed in distribution and technical services to meet customer needs.

Provide training for drivers on handheld computers to ensure the proper use and correct completion of deliveries.

Provide technical training for service technicians to ensure execution of their tasks.

Provide clear instructions and training to yard hands to assure seamless execution of the cylinder filling, yard maintenance and in cases technical assistance.

Supervision of job execution of all direct reports This includes (but is not limited to):

Organize and manage day to day operation of distribution and service technician personnel to ensure a high level of customer service.

Schedule transportation for all runs to depots and communicate needs to the production facility.

Manage and be responsible for the district budget and financial statement.

Bi-annual ride with all delivery drivers to instruct, monitor, and motivate the employees to reach their full potential.

Maintain delivery equipment to meet company standards and comply with DOT regulations.

Audit vehicle paperwork and inspect depots for compliance.

Maintain DOT vehicle files for each piece of equipment and maintain equipment according to DOT regulations and company procedures.

Ensure driver DOT files are maintained and updated as needed utilizing our web-based company, JJ Keller.

Facilitating an efficient and effective execution of operations This includes (but is not limited to)

Conduct Month end inventories to include propane, fuel, cylinders, cages and parts.

Seek efficiency opportunities in operations through continuous improvement

Lead the team to deliver a positive customer experience This includes (but is not limited to):

Ensure schedules are maintained to keep deliveries on schedule to meet customer expectations

Understand the local customer base and how the operations team can help satisfy the demands

Locally partner with Customer Service to understand and act upon customer requests.

Relating and Networking

PERFORMANCE MEASUREMENTS Advancement of the company’s brand

Successful utilization of controls and processes for effective financial management

QUALIFICATIONS AND REQUIREMENTS Experience / Abilities: Must possess or obtain within 90 days of employment a Class B CDL with a Hazardous Material endorsement.

commercial driving, distribution, transportation).

Be willing to complete all licensing and testing to meet state requirements in your service area to legally operate within those states.

Basic computer skills required.

Solid time management skills: ability to handle multiple projects, meet deadlines and function independently and efficiently in a fast-paced environment

Forklift certification is preferred

CDL and Hazmat license preferred

2 years previous management experience, direct P&L responsibility, and Distribution/Transportation experience a plus.

TRAVEL AND HOURS This position is full-time, standard operating hours

Travel between field locations will be required

Employee is regularly required to talk or hear, stand, and walk Employee is occasionally required to lift office products and supplies, up to 50 pounds

Responsibilities may be modified based on business needs and organizational requirements.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.

Reasonable Accommodations: Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email View email address on click.appcast.io.

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at View email address on click.appcast.io so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Solicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies.