Client Services Rep - 3rd Shift

MEBS TPA Client Service Representative I Our not-so-secret sauce.

Award winning, inclusive, Top Workplace culture doesn't happen overnight. Learn more about what makes us different and how you can make your mark as a MEBS TPA Client Service Representative I at Marsh McLennan Agency (MMA).

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

As our MEBS TPA Client Service Representative I on the MMA National Team, you'll provide responsive service for information inquiries and claims process for Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA) Plan or COBRA Clients as appropriate. The shift for this position is 11am - 8pm Eastern Time Zone. Colleagues are offered earlier shifts by seniority and availability.

Document customer contact completely within client management system.

Ensure all business results (quality, production, and time service) meet standards.

Maintain daily client management functions in system applications, as required.

Keep abreast of system functionality, industry related regulations as it pertains to Health Insurance Portability and Accountability Act (HIPAA), 125, 132, HSAs and COBRA as appropriate.

Teach clients plan specifics, the use of online tools and provide information to assist them in the future.

Support overall MEBS revenue and retention goals.

High School diploma or equivalent work experience

Able to utilize Office Suite applications (Word, Excel, Outlook) and Adobe

Flexible Benefits experience

Flexible Benefits administration experience

We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid Work

Stock purchase opportunities

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.