Head of Operations Management (m/w/d)

Operations Supervisor
At KeHE, we're obsessed with creating solutions, unboxing potential, and serving others and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we're committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you'll be embarking on a career that's moving forward. When you join KeHE, you're becoming part of a team that is a force for good.
Primary Responsibilities
As an Operations Supervisor, you will lead a team of Warehouse Associates (25-28) to ensure efficient operations, maintain safety standards, and ensure compliance with all policies and procedures. You will be responsible for driving performance, delivering results, and meeting or exceeding defined goals.
You will cultivate a high-performance culture by setting clear expectations, providing real-time coaching, motivating your team, and ensuring a collaborative, respectful, and safe work environment. Associates will work in different temp zones including refrigerated (25 to 35F) and freezer (-20F).
Essential Functions

Lead, mentor, and motivate a team of 25-28 Warehouse Associates, ensuring they have the tools, support, and knowledge to meet and exceed performance expectations
Set clear, achievable performance goals using KPIs such as productivity, order accuracy, safety, and cleanliness to drive results while fostering a culture of mutual respect and high engagement
Provide real-time coaching, guidance, and feedback, always reinforcing a positive, collaborative work environment where team members feel valued and supported
Inspire individual growth and career development by promoting skill enhancement and fostering a culture of continuous improvement that celebrates both individual and team achievements
Recognize and celebrate outstanding performance, motivating the team to perform at their highest potential and creating a positive and respectful work environment

Lead by example in creating and reinforcing a safety-first culture, always ensuring strict adherence to safety regulations and company policies
Conduct regular safety inspections and audits, providing training and implementing corrective actions where needed to prevent injuries and improve safety standards
Hold the team accountable for maintaining a safe, compliant, and productive work environment, where safety is viewed as a shared responsibility and a core value of daily operations

Supervise daily warehouse operations including receiving, picking, packing, shipping, inventory management, continuously optimizing workflows to drive productivity and minimize bottlenecks
Apply LEAN methodologies and continuous improvement practices to identify opportunities for process improvement, reduce waste, and ensure operations remain efficient, accurate, and aligned with team objectives
Collaborate with peers and leadership to implement improvements based on feedback, performance reviews, and observed inefficiencies, always striving for better results and greater accuracy
Minimum Requirements, Qualifications, Additional Skills, Aptitude

• High school diplomas or GED required; additional years of relevant experience may be considered in lieu of a degree
• 2+ years of experience in warehouse operations, with at least 2 years of formal leadership experience for teams of 10 or more
• Proven track record of maintaining a safe work environment and compliance with safety regulations
• Demonstrated experience leading a team, mentoring, and developing warehouse personnel. Required experience includes:
• Strong communication and interpersonal skills
• Ability to motivate and engage a team
• Experience conducting structured monthly check-ins and on-the-floor observations
• Experience developing and tracking action plans for team members
• Ability to delegate effectively and manage change

Ability to identify and resolve problems quickly and effectively
Ability to manage time efficiently and prioritize tasks
Strong computer skills, including experience with Warehouse Management Systems (WMS)
Must be able to work a flexible schedule including various shifts, weekends, overtime, and holidays to support warehouse operations
Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential warehouse functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift, move, and carry 30-40 pounds repetitively upwards of 1,000 times per day. Must be able to lift, move, and carry larger items up to 75 pounds less frequently. The Warehouse Supervisor is frequently required to stand, walk, climb and sit at times in the warehouse. While performing the duties of this position, the supervisor is subject to a warehouse environment where temperatures can vary from very cool to very warm. Freezer temperatures: (-20F) | Refrigerator temperature (25-35F). The supervisor is also exposed to outside weather conditions. The noise levels in the warehouse work environment are typically low to moderate.
Equal Employer Opportunity Statement: KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.