Concierge Support Associate

Your ability to create a welcoming atmosphere, anticipate needs, and deliver exceptional service directly shapes how guests and employees perceive the organization.What You'll DoGuest Experience & ReceptionWelcome guests and employees with a professional, friendly, and engaging approachManage visitor registration, check-ins, and meeting coordinationServe as the primary point of contact for front-of-office needsWorkplace Experience & HospitalityDeliver personalized service by anticipating needs and accommodating special requestsMaintain a clean, organized, and welcoming reception and common areasConduct regular floor walks to ensure spaces are fully stocked and presentableCoordination & SupportCollaborate with internal teams to ensure seamless service deliverySupport meeting room bookings, workplace requests, and guest servicesUtilize workplace technology to manage requests efficientlyExperience EnhancementTrack guest preferences and create thoughtful, memorable interactionsContinuously look for ways to elevate the overall workplace experienceWhat You BringStrong communication and interpersonal skillsA genuine passion for hospitality and customer serviceAbility to multitask and stay organized in a fast-paced environmentConfidence working independently and as part of a teamProficiency with Microsoft Office and workplace technologyQualificationsHigh school diploma or equivalent required1–2+ years of experience in hospitality, concierge, or client-facing roles preferredStrong organizational, time management, and problem-solving skillsProfessional presence with a service-driven mindsetPhysical RequirementsAbility to lift or move items up to 40–60 lbs. (with assistance)Ability to stand, walk, bend, and remain active throughout the dayManual dexterity to operate office and reception equipmentWHAT WE OFFERCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.Paid Time Off: Full time: Part time/temporary: PTO amounts may increase based on tenure and/or the assigned account. Bonuses: Are available for employee and client referrals for current employees.Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. About SPSSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.We accept applications for an expected minimum of 5 days from the date it is posted. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.To view our privacy policy, click on the link below: Data Privacy StatementAcknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.