M&T Bank: Senior Relationship Banker

Senior Relationship Banker

Responsible for all customer service duties, sales, and relationship management while consistently exceeding established goals. Master the First United Bank delivery process and product knowledge to develop customer relationships by performing the following essential duties. Serve as mentor and coach for Tellers, Relationship Bankers I and II. The Subject Matter Expert for Retail Banking Operations controls including audits, compliance and regulatory responsibilities for the location.

Master and perform the primary purpose and essential duties of the Teller, Relationship Banker I and Relationship Banker II positions.

Maintain expert level knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; deposit, transaction and loan accounts.

Serve as subject matter expert at location for customer organizational structure, documentation, and the relationship onboarding process.

Assess and review the risk tolerance (i.e. CDD, EDD, BSA, AML) for all customers and collaborate with BSA as needed.

Coordinate branch monthly, quarterly and annual audits; Leads by example and serves as a role model for Tellers, Relationship Banker I and II positions.

Serve as a mentor, coach and trainer for the retail banking customer delivery process.

Collaborate and Coordinate with Financial Center Manger on team meetings and huddles related to retail banking strategy and execution.

Responsible for monitoring and completion of retail tellers and banker compliance training, account exceptions and employee onboarding training within assigned timelines.

Serve as customers' single point of contact on all First United Bank products and services.

Identify and match customer product needs with First United Bank products and services by interviewing customers and discussing their financial needs including making referrals to other staff members and departments to ensure customer needs are met.

Follow proper procedures accurately and efficiently for all customer-servicing activities performed.

Consistently exceed performance goals and actively participate in all sales campaigns.

Retain existing customers and develop new customer relationships.

Participate in outbound calling efforts to increase bank relationships and business opportunities.

Adherence to all First United Policies and Procedures.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

High School Diploma strongly preferred. Required 3 years of banking experience or relatable business acumen.

Cash handling experience is required.

Superior customer service skills required.

Ability to effectively read, write, and verbally communicate with customers and co-workers.

Active Listening - Actively looking for ways to assist customers. If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at View email address on click.appcast.io First United Bank