Head of Youth Services

Job Description
Job Description Position Summary:
The Supervisor, Early Youth Educational Services (EYES) - will oversee day-to-day operations of Tommy Nobis Center's Early Youth Employment Services (EYES) program for youth with disabilities for a specific region. This is a leadership role that manages the Early Youth Educational Program within a specific geographic area and supervises the team of instructors and PRN staff supporting that region. This role is also responsible for coordinating services with GVRA, local schools, referral sources, and students.

The supervisor is responsible for EYES services provided in one of the following designated geographic area: North including Gwinnett, Forsyth, North Fulton, Dawson, Hall, Cobb, Paulding, Cherokee, and Bartow Counties, and expanding areas north and northeast of Metro Atlanta, or the South including Fulton, S. Fulton, Clayton, Henry, etc.

Essential Duties and Responsibilities:

• Is responsible for managing and growing the "book of business" in their region. Expanding the number of schools, classes, and students we service within the region.
• Oversee the daily operation of the EYES program delivered both in school environments and within the community during the summer and school break programming in the respective geographic Metro Atlanta area.
• Directly supervises, coaches, and develops the project coordinators and EYES instructors including day-to-day management, timecard entries, approval of employee payroll and mileage, and annual performance evaluations.
• Responsible for delivery of services for students in the EYES program including scheduling of the EYES program staff and PRN staff for their respective school/class/group from time of referral to exit to ensure services are provided at the highest level of quality.
• Responsible for acquiring service authorization and maintaining adequate reporting records for each individual receiving services.
• Ensures participant case notes and monthly status reports are prepared and submitted timely by the EYES Instructors through the utilization of Vertex to report and record documentation of services delivered for billing purposes.
• Stewards excellent customer service and positive, productive relationships with community partners, i.e., clients, parents, GVRA, educational partners, local businesses, etc.
• Assists EYES instructors in delivering pre-vocational skills curriculum to high school and middle school students as needed.
• Assists in the improvement of pre-vocational skills curriculum (career exploration, job readiness, interview skills, self-advocacy, etc.) to meet the needs of the participants, schools, and program requirements.
• Maintain accurate records for data metrics and demographic tracking.
• Educates the community regarding the EYES program.
• Is a cultural ambassador for the organization fostering an environment of trust, alignment, transparency, and accountability.
• Communicates and interacts effectively and professionally with co-workers, management, customers, etc.

Qualifications

Education / Experience:

• Bachelor's Degree in education, special education, rehabilitation, sociology, behavioral sciences or business administration or related field.
• 1-2 years in a supervisory role, preferred.
• 3 years' experience in a teaching role preferred.
• Experience teaching or working with individuals with disabilities preferred.

Other Qualifications or Requirements:
Mission driven, guided by core values and a pleasure to work with.
High customer service orientation.
Results oriented with ability to meet assigned deadlines.
Must be highly organized, accurate in completing work assignments.
Strong oral & written communication skills.
Ability to maintain confidentiality with assigned duties.
Possesses a working knowledge of Windows environment in Word, Excel & PowerPoint, Canva.
General knowledge of other office equipment such as copiers, scanners, etc.
Must pass a drug screen and background check.
Eligibility to work in the United States.

Prior Experience Desirable:
Experience working with transition students.
Delivery of job readiness skills training.
Developing programmatic marketing materials.

Core Competencies:

Customer Focus
Builds and maintains customer satisfaction with internal and external customers, students and parents.
Attention to Detail
Diligently attends to details and pursues quality in accomplishing tasks.
Teamwork
Promotes cooperation and commitment within and across teams to achieve goals and deliverables.
Speaking
Conveys ideas and facts orally using language the audience will best understand.
Writing
Conveys ideas and facts in writing using language the reader will best understand.

Special Skills/Abilities:

Written Communication
Strong written skills are required to create and prepare professional quality documentation and to effectively communicate with a broad range of individuals.
Analytical
Strong ability to review statistical information in order to create reports, show changes, validate any deficiencies, and to establish improvement goals.
Oral Communication
Ability to communicate and present information informally and formally to candidates for employment, new hires, program participants, employees and other professional groups.
Organizational
Ability to organize data and assigned work tasks for maximum effectiveness.
Equipment
Knowledge of computers.

Declaration:
This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee. They may be subject to change at any time.

Work Environment:
The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. It is the philosophy of Tommy Nobis Center to provide a safe work environment according to Tommy Nobis Center' policies, compliance agencies and other safety guidelines. Employees are required to attend all safety training sessions and drills.

This role will be primarily based on an in-person work position with the option of up to two hybrid days, at the discretion of the manager. This role will involve driving to participant schools and working in a variety of academic environments within the designated region. Time in the office is in a typical office work environment.