Client / Customer Care Rep

The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS). The CSS will be responsible for maximum adoption of Oracle services and solutions and identifying/driving product usage, growth, and customer happiness.

*Please note, this is a hybrid/in-office role. We are looking for candidates who will be present in our Denver, CO office 5 days a week for their first 6 months and Tuesday through Thursday thereafter.

Maximize Oracle Health's revenue by ensuring efficient and seamless renewals, while enhancing client satisfaction. Anticipate challenges early, create strategic action plans, and position Oracle Health as the customer's long-term partner of choice.

As a Client Success Specialist, you will play a crucial role in growing Oracle Health's recurring SaaS revenue by finding win-win outcomes. Your primary focus will be on achieving high contract renewal rates, minimizing churn and risk of down sell, and maximizing revenue through upselling opportunities. You will accomplish this by fostering trusted client relationships, accurately quoting, and securing renewals in advance, and proactively addressing challenges before they affect client retention risk. The CSS will be responsible for covering their Client territory and achieving quarterly targets in terms of renewal rates to grow revenues and minimize cancellations. The ideal candidate will be energized with building a forward-thinking Customer Success future within Oracle Health and have deep knowledge in customer success, renewals, inside sales, account management, and SaaS services. 3+ years of dynamically increased responsibilities in customer facing sales and account management roles is desired. Drive growth** : Identify and pursue growth opportunities that align with client goals and Oracle Health's growth strategy.

• **Forecast with accuracy** : Maintain reliable renewal and expansion forecasts to support business planning.
• **Build trusted relationships** : Develop strong partnerships with client stakeholders by listening deeply, understanding their challenges, and acting as a true advocate for their success.
• **Collaborate across teams** : Partner with internal stakeholders to ensure clients experience seamless service and clear communication throughout their journey.

**3-7 years of client-facing sales, inside sales, renewal sales, or account management experience, ideally in Healthcare or SaaS.

• Strong relationship-building skills with a **growth mindset** . The ideal candidate would be able to both renew and grow client accounts.
• During onboarding, the role will be in-office five days per week for the first six months, transitioning to three days per week (Tuesday-Thursday) thereafter.**

S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**

**US: Hiring Range in USD from $30.19 to $50.72 per hour; May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. 9. 11 paid holidays

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

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