Head of Programme Management

B & F HealthCare Services, LLC Position: Program Coordinator- Developmental Disabilities Services
Location: Franklin, Union, Fairfield and Delaware County, Ohio( Location can change based on needs) Employment Type: Full-Time, On-Site
Compensation: $23.75-$26.25 per hour.
Position Summary The Program Coordinator oversees daily operations, staff supervision, and service delivery for individuals with developmental disabilities. This position ensures regulatory compliance, quality person-centered care, and effective coordination among staff, individuals served, families, guardians, county agencies, and community partners.
The Program Supervisor must demonstrate the ability to work independently, establish and prioritize daily operational goals, manage multiple residential settings, and ensure that services are delivered safely, efficiently, and consistently.
Core Responsibilities - On-Site 1. Staff Leadership & Management Recruit, hire, onboard, train, and supervise direct support staff.
Develop and manage staff schedules to ensure appropriate coverage and continuity of care.
Coordinate staff meetings, performance evaluations, and professional development opportunities.
Provide ongoing coaching, guidance, and accountability to support staff performance and service quality.
2. Program Operations & Service Coordination Coordinate daily staff assignments, client schedules, and program activities.
Oversee homemaker services and person-centered support with Activities of Daily Living (ADLs).
Monitor daily operations across multiple residential settings to ensure efficient and consistent service delivery.
Identify operational challenges and implement timely, practical solutions.
Establish daily priorities and monitor progress toward program goals.
3. Regulatory Compliance & Safety Monitor compliance with applicable local, county, state, and federal regulations, including Ohio Department of Developmental Disabilities (DODD) requirements.
Ensure adherence to agency policies, procedures, and established standards of care.
Support emergency preparedness, incident prevention, and safety planning.
Identify compliance concerns and implement appropriate corrective actions.
4. Budget & Resource Management Assist with program budget preparation and financial monitoring.
Track program expenditures and support responsible resource allocation.
Monitor and manage client supplies, equipment, and other operational resources.
Promote fiscal responsibility while maintaining quality services.
5. Stakeholder & Community Relations Maintain professional and effective communication with individuals served, families, and guardians.
Collaborate with county officials, DODD representatives, service providers, and community partners.
Coordinate communication with internal and external collateral contacts.
Address concerns promptly and support positive relationships with stakeholders.
6. Documentation & Reporting Maintain accurate, complete, and timely Individual Service Plan (ISP) records and related documentation.
Monitor client progress, assess service needs, and ensure documentation aligns with individualized goals.
Oversee attendance records, incident reports, and required program documentation.
Complete staff performance evaluations and other administrative reports.
Ensure documentation meets agency standards and applicable regulatory requirements.
Work Schedule & Availability Full-time position, primarily Monday through Friday.
Flexibility to work occasional evenings, nights, weekends, and holidays based on program needs.
Must be available to respond to urgent client and staff emergencies as required.
On-site presence and the ability to travel between assigned service locations are essential.
Minimum Qualifications Education Associate degree in healthcare or a related field, such as psychology, human services, business administration, or recreation.
Equivalent vocational training and relevant professional experience may also be considered.
Professional Experience One to five or more years of direct service experience in healthcare, preferably supporting individuals with developmental disabilities.
At least one to three years of supervisory or leadership experience.
Demonstrated ability to supervise staff and coordinate operations across multiple residential settings.
Experience using electronic documentation and program management systems.
Knowledge, Skills & Competencies Strong organizational, time-management, and problem-solving skills.
Effective verbal and written communication.
Ability to work independently, prioritize competing demands, and make sound operational decisions.
Strong interpersonal skills and the ability to collaborate with diverse stakeholders.
Proficiency in Microsoft 365 applications and electronic documentation systems, preferably Brittco software.
Commitment to person-centered care, professional accountability, and continuous quality improvement.
Licenses & Certifications Valid driver's license with a driving record that meets agency requirements.
Current CPR certification.
About B & F Health Care Services B & F Health Care Services has served individuals with developmental disabilities in Columbus, Marysville, and Delaware, Ohio, for five years.
Our organization is committed to enriching the lives of individuals through high-quality, person-centered care. We strive to foster a professional culture grounded in compassion, accountability, continuous learning, regulatory compliance, and staff development.
We believe that strong leadership, collaborative relationships, and operational excellence are essential to achieving meaningful outcomes for the individuals and families we serve.

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