Head of Sales & Customer Service

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical, biotech and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Your favorite chocolate and snacks are also sustainably packaged with our help. The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements.
The Aftermarket Sales Manager is responsible for leading the sales process from lead generation to order fulfillment for Syntegon food packaging equipment. The role also involves improving customer satisfaction by working with Syntegon resources to address customer needs and technical specifications. This position requires a team-oriented individual who can build strong relationships with customers and internal teams.
Drive lead generation and manage the sales pipeline through to order intake.
Represent the full portfolio of aftermarket products including Field Service, Parts, Modernization, and Training.
Build and maintain positive relationships with customers, developing a deep understanding of their organization to identify key decision-makers and understand the business strategy and goals.
Develop and execute a regional sales strategy in collaboration with stakeholders.
Use CRM tools consistently to document meetings and project details.
Collaborate with new equipment sales teams to foster ongoing business with existing customers.
Provide support throughout the project cycle, ensuring customer satisfaction and smooth project delivery.
Bachelors degree in engineering, science or a business related field. Additional related experience in sales, project management, or technical roles for Capital Equipment may replace the degree requirements.
2+ years of sales experience including territory management and customer relations within the capital equipment industry OR 2+ years of customer and technical skills gained working in a field service, technical helpdesk or project management capacity.
50% Travel Domestically and Internationally
Proven track record in aftermarket sales.
Ability to thrive under pressure, executing mid-to-large capital sales transactions.
Strong patience, persistence, and professionalism to manage long, complex sales cycles.
Proven success in breaking into new markets, establishing new customer relationships, and expanding existing networks through effective networking.
Highly developed skills in planning, self-management, and working independently.
Strong service orientation
Excellent collaboration with customers and team members globally.
Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.
That’s why we offer a comprehensive and competitive benefits package designed to support your health, financial security, and personal growth from day one, including:
Health Coverage: Medical, Dental, Vision, and Prescription plans starting from your first day.
Retirement Savings: 401(k) plan with a generous company match to help you plan for the future.
Financial Protection: Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance for your peace of mind.
Education Assistance Program to support your continued learning and development.
Paid Time Off to recharge and enjoy your personal time.
Support When You Need It: Access to our Employee Assistance Program for confidential counseling and resources.
Join Syntegon and enjoy benefits that help you thrive both at work and beyond.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Sales
Full-time
Legal Entity: Syntegon Technology Services LLC