Head of Service Management

Rechtien International Trucks is seeking a seasoned and reliable Service Manager to lead our Riviera Beach service department. This role is responsible for driving operational efficiency, profitability and customer satisfaction through effective team leadership, strategic planning, and compliance with industry standards.

Key Responsibilities

Set and achieve departmental goals aligned with company objectives

Recruit, train, and manage service staff performance

Oversee budget planning and cost control measures

Ensure compliance with federal, state, and manufacturer documentation

Monitor technician productivity and manage scheduling

Foster strong customer relationships and handle service inquiries professionally

Promote a clean, safe, and organized work environment

Collaborate with vocational schools for recruitment and training initiatives

Address customer concerns promptly and ensure follow up for service technician

Qualifications

Minimum of four years of relevant experience or equivalent education and training

Proven leadership and operational management skills in a service environment

Strong understanding of service department metrics, compliance, and customer service best practices

Why Work with Rechtien International Trucks?

Weekly pay

Paid holidays, vacation, and personal days

401(k) with company match

Multiple incentive plans in addition to base pay

Paid training and ongoing development

Stable employment with a well-established company

Clear paths for growth and advancement

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