Claims Liability Adjuster (Remote)

Worcester, MA, USAPay: USD 95000 - 130000 (Salary)Posted: 2026-10-02Job Family: Claims - AdjustingJob Function: We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture . Our Management Liability Claims organization is seeking a EPL Claims Consultant to join our growing team. This role offers the flexibility of a hybrid/flex work arrangement or fully remote schedule, along with the opportunity to collaborate with a high-performing team handling complex and impactful Employment Practices Liability claims. Position Overview The Consultant EPL Claims is responsible for managing highly complex coverage analysis, investigation, evaluation, negotiation, and resolution of Employment Practices Liability claims. These claims may originate from any jurisdiction across the country and often require collaboration with internal and external experts. This role requires advanced technical skills, sound judgment, and the ability to manage complex and high-value claims with minimal supervision. The Consultant operates with a high level of autonomy and professionalism, ensuring compliance with regulatory and company standards while navigating sensitive and high-impact claim scenarios. The position offers opportunities to deepen expertise in specialized lines of business and contribute meaningfully to claim outcomes through strategic decision-making and expert consultation. Independently manages highly complex claims with significant financial exposure. Negotiate settlements on the company’s largest and most sensitive losses, applying advanced strategies to mitigate risk and control expenses. Provide strategic consultation on large claim handling, supporting both staff and independent adjusters. Maintain ongoing communication with leadership, offering insights and updates on critical claim developments and emerging trends. Serve as a subject matter expert, contributing to departmental initiatives and coordinating consistent handling of large losses across jurisdictions. Lead cross-functional collaboration with underwriting, legal, agents, vendors, and other stakeholders to ensure thorough investigation and evaluation of complex claims. Utilize data tools and analytics to identify trends, improve claim outcomes, and ensure compliance with documentation standards. Maintain appropriate state adjuster licenses and complete required continuing education to stay current with regulatory and industry standards. Bachelor’s degree or equivalent experience required; typically 8+ years of professional experience in claims or related fields. Applies sound judgment and strategic thinking to complex claim scenarios. Manages complex workflows and adapts easily to shifting priorities and business needs. Applies legal and regulatory knowledge to guide claim resolution and ensure compliance. Drafts factual, relevant, and objective work products. Maintains accurate and comprehensive claim documentation using internal systems. Navigates digital tools efficiently to support claim handling and reporting. Dedicated to meeting the expectations of internal and external customers. Analytical Reasoning: The ability to identify problems, understand your impact, gather input and data, and develop an effective solution. Customer Centricity: Makes customers/clients and their needs a primary focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations. Digital Fluency: Effectively uses digital tools and technology appropriately to find, evaluate, create, and communicate information understands how to navigate digital platforms, use software applications, and leverage technology for productivity and communication purposes. Professional Insurance Acumen: Demonstrates a deepening understanding of the insurance industry and the ability to apply specialized technical skills to address complex challenges, adapt to industry trends, and drive value for the organization. Planning and Execution: Ability to use a personal computer and other standard office equipment. Required to work on-site as needed. Ability to travel as necessary. May be required to have and maintain sufficient home-based internet connection. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. Medical, dental, vision, life, and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: View email address on click.appcast.io Policy: To view our privacy policy and online privacy statement, click here . Applicants who are California residents: Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards.