Head of Operations Management (m/w/d)

Longbridge is a fast-growing online brokerage platform on a mission to make investing smarter, simpler, and more accessible for everyone. We combine technology, data, and financial expertise to deliver a modern investing experience to retail investors.

About the Role This is a high-impact, managerial role ideal for a financial professional who has built hands‑on crypto operational experience and is ready to lead a growing team (3 - 4 Crypto Operations Associates in the near horizon). You will own the day‑to‑day functioning of crypto trading operations, custody infrastructure, and settlement workflows, while maintaining the compliance and risk standards expected of a regulated financial institution. You will partner closely with Securities Operations, Compliance, Product, and Technology teams to ensure our organization delivers exceptional customer experience while maintaining regulatory rigor.

Key Responsibilities Trading Operations & Settlements Oversee end‑to‑end execution of crypto trade operations, including order management, confirmations, and post‑trade reconciliation.

Manage settlement processes across centralized exchanges and on‑chain venues, ensuring accuracy and timeliness.

Build and maintain operational SOPs and SLAs for crypto trade lifecycle management.

Compliance & Risk Management Partner with Compliance and Legal teams to ensure crypto operations adhere to applicable AML/KYC regulations, travel rule requirements, and internal policy.

Conduct and document risk assessments for new counterparties, blockchains, and operational processes.

Maintain operational controls and audit trails required for regulatory reporting and internal audits.

Stay current on evolving crypto regulation (SEC, CFTC, FinCEN, and international equivalents) and assess operational impact proactively.

Team Leadership & Stakeholder Management Lead and develop a small crypto operations team (2 - 4 Associates in the future horizon), providing coaching, task delegation, and performance oversight.

Act as a primary point of contact for internal stakeholders including Trading, Products, Finance, Technology, and Compliance.

Represent Crypto Operations in cross‑functional projects including new product launches, system implementations, and regulatory initiatives.

Prepare management reporting on operational KPIs, risk exposures, and incident summaries.

Custody & Wallet Management Manage relationships with institutional custody providers (e.g., Enforce key management policies, multi‑sig authorization workflows, and access controls in line with institutional security standards.

Monitor blockchain transactions, gas fees, and on‑chain activity to support efficient fund movement.

Maintain up‑to‑date asset support across custody infrastructure as new tokens and chains are onboard.

Required Qualifications 5 years of operations experience within financial services, with at least 2 - 3 years directly in crypto or digital asset operations.

Demonstrated hands‑on experience with institutional custody platforms and exchange connectivity.

Solid understanding of blockchain fundamentals across major L1/L2 networks (Bitcoin, Ethereum, Solana, etc.).

Working knowledge of AML/KYC requirements and financial compliance frameworks as applied to digital assets.

Experience with trade reconciliation, settlement workflows, and operational controls in a regulated environment.

Proven ability to lead small teams and manage cross‑functional relationships.

Preferred Qualifications Experience at a bank, asset manager, broker‑dealer, or prime brokerage entering or

Familiarity with custody providers such as Fireblocks, BitGo, Anchorage Digital, or Copper.

Exposure to smart contract interactions, DeFi protocols, or tokenized asset platforms.

Experience building operational processes in a greenfield or fast‑scaling environment.

What We Offer A front‑row seat to building institutional crypto infrastructure from the ground up.

Collaborative, cross‑disciplinary team with deep financial markets expertise and genuine crypto conviction.