Shift Lead Security Officers

An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., The majority of time is spent in the delivery of support services or activities, typically under supervision. A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Works under limited supervision for routine situations, provides assistance and training to lower level employees, and problems typically are not routine and require analysis to understand.

Job Overview This position is responsible for leading assigned staff in the performance of all duties and responsibilities related to the day-to-day protection and safety of patients, staff, and visitors, as well as the security of hospital assets and information. Conduct proactive patrols of all hospital buildings and grounds to prevent fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. Serve as immediate and first responder to crisis situations daily and document all safety and security incidents in accordance with department policies and procedures. Provide training and guidance to assigned staff. Associate degree in Criminal Justice or related area and two (2) years of experience as a public safety officer or related position OR High school diploma or equivalent and three (3) years of experience as a public safety officer or related position.

Possesses IAHSS Basic, Advanced, and Supervisory Healthcare Security Officer Certifications within 6 months of hire. Incumbents as of 9/1/2025 will have 1 year from 9/1/2025 to obtain IAHSS Basic, Advanced, and Supervisory Healthcare Security Officer certifications.

Two (2) years of healthcare security experience.

Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification, etc.

Graduate of an approved law enforcement training program or Police Academy and possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA.

Ability to obtain and maintain a valid MA License to Carry Firearms.

Lead a team of officers and staff in both the day-to-day operations of public safety department and emergency situations; providing leadership, guidance, efficient organization, and assignment of duties on shift.

coach, counsel and commend employees, as appropriate, on performance matters. Ensure that all staff are performing in accordance with policies and established guidelines. Make recommendations for corrective action, additional training, and commendation to department leadership.

Perform public safety and security duties. Conduct internal and external patrols of all facilities and grounds. Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors. Monitor assigned area for suspicious activity, and screen vendors and visitors entering the facility.

Identify security vulnerabilities, safety hazards and violations of Hospital policy. Take immediate correction action to mitigate the vulnerability or hazard, if possible, and collaborate with other departments to either mitigate or resolve, if warranted. Report deficiencies to Supervisor, and document via an incident report or work order for required follow up and resolution.

Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.

Ensure that all employees and other appropriate members of the Hospital community are in possession of a hospital identification badge and that it is clearly visible. Grant access to locked areas and buildings to authorized staff in possession of a hospital identification badge. Restrict access to those individuals who have no authorized business on campus in accordance with established policies and procedures.

Provide excellent customer service by assisting and interacting with patients, visitors, and other staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.

Participate and coordinate investigations, conduct interviews, review recorded video, prepare case files, catalog and secure evidence as required.

Attempt to resolve situations within their immediate control and communicate these situations or those outside of their immediate control/capacity, to supervision and actively participate in the response.

Enlists the support of a supervisor or assistance from fellow officers when warranted.

Maintain collaborative relationships with peers and colleagues to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment.

Conducts formal training as assigned to current staff and newly hired staff.

Complete all training requirements and courses established and/or provided by the department.

Must be able to wear appropriate personal protective equipment such as masks, gloves or eye protection as required.

Ability to work long, irregular, and odd hours required. Position may also require unanticipated overtime and holdovers to maintain minimum staffing levels from time to time.

Exposure to various areas containing hazardous material and radioactive substances when performing patrols.

Proficient in communicating, reading, and writing in English.

Basic Computer Skills required.

Knowledge of current safety & security trends within the healthcare industry.

Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.